Last updated: 28 July 2026｜最後更新：2026年7月28日

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English Version

1. Scope of This Warranty

This Warranty Policy applies to eligible PL A-VENTURE products purchased directly from the official PL A-VENTURE online store or from an authorised PL A-VENTURE dealer.

This warranty covers manufacturing defects in materials or workmanship under normal and intended use during the applicable warranty period.

It does not cover change-of-mind returns, incorrect size selection, normal wear and tear, accidental damage or damage caused by improper use. Such matters may be handled separately under our Returns & Exchanges Policy or Product Care & Repair terms.

2. Warranty Period

Unless a different warranty period is stated on the product page, packaging or product documentation, eligible PL A-VENTURE products are covered for 12 months from the original date of purchase.

The warranty period begins on the date shown on the original purchase receipt or order confirmation.

Repair or replacement under this warranty does not restart or extend the original warranty period. The repaired or replacement product will remain covered for the balance of the original warranty period or 90 calendar days from the date it is returned to the customer, whichever is longer.

3. Proof of Purchase and Product Registration

A valid proof of purchase is required for all warranty claims. Acceptable proof may include:

• an official PL A-VENTURE order confirmation;

• an original receipt or invoice issued by an authorised PL A-VENTURE dealer; or

• another purchase record accepted by PL A-VENTURE.

The proof of purchase must show the purchase date, product and seller.

Product registration may help us confirm product information and process a claim more efficiently. However, unless otherwise clearly stated at the time of purchase, product registration does not replace valid proof of purchase and does not extend the warranty period.

Products purchased second-hand, from an unauthorised seller or without valid proof of purchase may not qualify for warranty service.

4. What This Warranty Covers

Subject to inspection and confirmation by PL A-VENTURE, this warranty may cover defects arising from materials or workmanship, including:

• structural failure of a frame, component or fitting under normal intended use;

• abnormal separation of bonded components not caused by impact, heat, moisture, improper storage or misuse;

• stitching, fastening or assembly failure that materially affects normal use;

• a lens coating or product finish that is confirmed to have failed abnormally under normal use and proper care; or

• another manufacturing fault confirmed by PL A-VENTURE.

The presence of an issue does not automatically mean that it is a manufacturing defect. Each claim will be assessed according to the product’s age, condition, usage, care history and the nature of the reported problem.

5. What This Warranty Does Not Cover

Unless required by applicable law, this warranty does not cover:

• normal wear and tear or gradual deterioration through use;

• scratches, scuffs, dents, chips or other cosmetic damage;

• accidental damage, impact, crushing, dropping or collision;

• damage caused by improper use, incorrect fitting or use outside the product’s intended purpose;

• damage caused by improper cleaning, washing, drying or storage;

• heat damage, moisture damage, mould, chemical exposure or prolonged exposure to direct sunlight;

• deterioration caused by sweat, sunscreen, cosmetics, oil, salt, dirt or other external substances;

• damage caused by failure to follow the applicable care instructions;

• unauthorised repair, alteration, modification or replacement of parts;

• loss, theft or misplacement of the product or any component;

• consumable parts and components that naturally deteriorate over time, unless the deterioration is confirmed to result from a manufacturing defect;

• compatibility issues involving third-party products or accessories;

• minor variations in colour, texture, finish, thickness, measurement or appearance arising from materials, production tolerances, lighting or screen settings;

• fit, size, style, colour or personal preference;

• defects or cosmetic imperfections clearly disclosed before purchase, including products sold as samples, B-grade products or products with stated cosmetic defects;

• damage arising from commercial rental use, resale use or other unusually intensive use, unless separately agreed in writing; or

• products purchased from an unauthorised seller or without valid proof of purchase.

For goggles, fogging caused by weather, perspiration, insufficient ventilation, face coverings, improper drying or other environmental and usage conditions is not automatically considered a manufacturing defect.

Damage to anti-fog coatings, mirror coatings, photochromic layers or lens surfaces caused by wiping the inside of a wet lens, using unsuitable cleaning products or improper storage is not covered.

6. How to Submit a Warranty Claim

To submit a warranty claim, please email info@pl-aventure.com within the applicable warranty period and provide:

• your full name;

• order number or valid proof of purchase;

• product name, model, colour and size, where applicable;

• a clear description of the issue and how it occurred;

• clear photographs or videos showing the whole product and affected area; and

• any other information reasonably requested for assessment.

Please do not send the product to us before receiving return instructions and approval.

Where remote assessment is insufficient, we may require the product to be returned for physical inspection. Products sent without prior approval or to an unauthorised address may be refused.

7. Inspection and Assessment

After receiving all required information or the returned product, we will assess whether the issue is covered by this warranty.

An initial assessment normally takes up to 7 business days. Additional time may be required where:

• physical inspection or technical testing is necessary;

• information is incomplete;

• the product must be referred to a manufacturer or service partner; or

• the claim is submitted during a peak period.

We may request further photographs, proof of purchase, product registration details or information about the product’s use and care.

PL A-VENTURE’s assessment will distinguish between a manufacturing defect, normal wear and tear, accidental damage, improper care and other non-warranty causes.

8. Warranty Remedies

If a claim is approved, PL A-VENTURE may, depending on the nature of the defect, product condition, parts availability and applicable law:

• repair the product or affected component;

• replace the affected component;

• replace the product with the same or a reasonably equivalent product;

• issue PL Credit;

• provide a partial refund; or

• refund the eligible amount to the original payment method.

The appropriate remedy will be determined after assessment. A refund or full product replacement is not automatically available where a reasonable repair or component replacement can resolve the issue.

If the original product, colour or model is no longer available, we may offer a reasonably equivalent replacement or another agreed remedy. A replacement product may differ in colour, design or specifications, but will be of reasonably comparable function and value.

Approved warranty claims resulting from a confirmed manufacturing defect will not be subject to the 5% administration and payment-processing fee stated in our Returns & Exchanges Policy.

Nothing in this Policy limits any mandatory rights or remedies available under applicable law.

9. Shipping Costs

For an approved warranty claim involving a confirmed manufacturing defect, PL A-VENTURE will bear reasonable return and redelivery costs using a shipping method agreed with us in advance.

The customer must obtain our instructions before arranging shipment. Unauthorised express, premium, international or additional shipping charges may not be reimbursed.

If inspection confirms that the issue is not covered by warranty, the customer may be responsible for:

• shipping the product to PL A-VENTURE;

• returning the product to the customer;

• customs duties, taxes or clearance fees; and

• any approved paid repair or replacement charges.

We will inform the customer before carrying out any paid work or taking any action requiring additional payment.

10. Products Purchased from Authorised Dealers

For products purchased from an authorised PL A-VENTURE dealer, the customer should normally contact the original seller first.

Where appropriate, PL A-VENTURE may provide manufacturer warranty support directly, subject to:

• valid proof of purchase;

• confirmation that the seller was authorised at the time of purchase;

• inspection and approval of the claim; and

• the terms of this Warranty Policy.

Refunds for third-party purchases must generally be handled by the original seller. PL A-VENTURE cannot refund a payment it did not receive.

11. Paid Repair and Replacement Parts

If an issue is not covered by warranty, PL A-VENTURE may still offer paid repair or component replacement, subject to:

• product condition;

• technical feasibility;

• model and component compatibility;

• availability of replacement parts; and

• acceptance of the quoted charges.

Available services may include replacement of selected lenses, frames, foam or other components.

Paid services are governed by our separate Product Care & Repair terms. Inspection does not guarantee that a product can be repaired or that replacement parts will be available.

No paid repair or replacement will be carried out without the customer’s approval of the quotation.

12. PL Goggle Trade-in Programme

The PL Goggle Trade-in Programme is separate from this warranty.

Any PL Credit offered for an eligible used PL goggle is a promotional and recycling benefit. It is not:

• a warranty remedy;

• a refund;

• a guaranteed resale or trade-in value; or

• compensation for product damage or normal wear.

Eligibility, inspection requirements, PL Credit value and programme availability are subject to the programme terms in effect when the product is submitted.

13. Contact Us

For warranty enquiries or claims, please contact:

Email: info@pl-aventure.com

Please include your order number or proof of purchase and photographs of the product issue.

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中文版本

1. 本保養政策的適用範圍

本《產品保養政策》適用於直接透過 PL A-VENTURE 官方網上商店，或從 PL A-VENTURE 認可經銷商購買的合資格產品。

本保養涵蓋產品在正常及符合原定用途的使用情況下，於適用保養期內因物料或生產工藝引致的生產瑕疵。

本保養不涵蓋改變主意退貨、選錯尺碼、正常損耗、意外損壞或不當使用造成的損壞。該等情況可能按獨立的《退換貨政策》或《產品護理及維修服務》條款處理。

2. 保養期

除非產品頁面、包裝或產品文件另有列明，合資格的 PL A-VENTURE 產品自原購買日起享有 12個月產品保養。

保養期以原購買收據或訂單確認上顯示的購買日期起計。

在保養期內完成維修或更換產品，並不會重新計算或延長原有保養期。經維修或更換的產品，將繼續享有原保養期餘下的保障，或由產品交還顧客當日起計90個曆日的保障，以較長者為準。

3. 購買證明及產品登記

所有保養申請均須提供有效購買證明。可接受的購買證明包括：

• PL A-VENTURE 官方訂單確認；

• PL A-VENTURE 認可經銷商發出的正式收據或發票；或

• 其他獲 PL A-VENTURE 接納的購買紀錄。

購買證明須顯示購買日期、產品及銷售商戶。

產品登記可協助我們確認產品資料及加快處理申請。不過，除非購買時另有清楚列明，產品登記不能取代有效購買證明，亦不會延長保養期。

二手產品、從未經認可的商戶購買，或未能提供有效購買證明的產品，可能不符合保養資格。

4. 保養涵蓋範圍

經 PL A-VENTURE 檢查及確認後，本保養可能涵蓋以下由物料或生產工藝引致的問題：

• 鏡框、部件或接合位置在正常使用下出現結構性損壞；

• 黏合部件出現異常分離，而問題並非由撞擊、高溫、濕氣、不當存放或錯誤使用引致；

• 車縫、扣件或組裝位置失效，並對正常使用構成實質影響；

• 鏡片塗層或產品表面在正常使用及正確護理下出現經確認的異常失效；或

• 其他經 PL A-VENTURE 確認的生產問題。

產品出現問題並不自動代表屬於生產瑕疵。我們會根據產品年期、狀況、使用方式、護理紀錄及問題性質，逐一評估每宗申請。

5. 不受保養保障的情況

除非適用法律另有規定，本保養不涵蓋：

• 正常使用造成的損耗或逐漸老化；

• 刮痕、磨痕、凹痕、崩裂或其他外觀損壞；

• 意外、撞擊、擠壓、跌落或碰撞造成的損壞；

• 不當使用、錯誤佩戴或將產品用於非原定用途造成的損壞；

• 錯誤清潔、清洗、乾燥或存放造成的損壞；

• 高溫、濕氣、霉菌、化學品或長時間陽光直射造成的損壞；

• 汗水、防曬用品、化妝品、油分、鹽分、污垢或其他外來物質造成的損耗；

• 未有遵從產品護理指引造成的損壞；

• 未經授權的維修、改裝、更改或零件更換；

• 產品或任何部件遺失、被盜或錯放；

• 隨時間及使用自然老化的消耗性部件，但經確認由生產瑕疵引致者除外；

• 與第三方產品或配件之間的兼容性問題；

• 因物料、生產公差、燈光或顯示器設定產生的輕微顏色、質感、表面效果、厚度、尺寸或外觀差異；

• 貼合度、尺碼、款式、顏色或個人喜好；

• 購買前已清楚說明的瑕疵或外觀問題，包括樣品、B級產品或已標示外觀瑕疵的產品；

• 商業租借、轉售或其他異常高強度用途造成的損耗，除非我們另有書面協議；或

• 從未經認可的商戶購買，或未能提供有效購買證明的產品。

就雪鏡而言，因天氣、出汗、通風不足、面罩、錯誤乾燥方式或其他環境及使用情況造成的起霧，並不自動視為生產瑕疵。

如在鏡片內側仍然濕潤時擦拭、使用不合適的清潔用品或不當存放，而令防霧塗層、水銀塗層、變色層或鏡片表面受損，均不屬保養範圍。

6. 保養申請方法

如需提出保養申請，請在適用保養期內電郵至 info@pl-aventure.com，並提供：

• 顧客全名；

• 訂單編號或有效購買證明；

• 產品名稱、型號、顏色及尺碼（如適用）；

• 問題的清楚說明及發生經過；

• 顯示完整產品及問題位置的清晰相片或影片；及

• 我們為評估申請而合理要求的其他資料。

在收到退回指示及批准前，請勿自行寄回產品。

如只憑相片或影片未能完成評估，我們可能要求顧客交回產品作實物檢查。未經事先批准或寄往未經確認地址的產品，我們可能拒絕接收。

7. 檢查及評估

收到所需資料或退回產品後，我們會評估有關問題是否屬於本保養的涵蓋範圍。

初步評估一般需時不多於7個工作日。以下情況可能需要較長時間：

• 需要實物檢查或技術測試；

• 顧客提供的資料不完整；

• 產品需要交由生產商或維修合作夥伴評估；或

• 申請於繁忙期間提交。

我們可能要求顧客補充相片、購買證明、產品登記資料，以及有關產品使用及護理方式的資料。

PL A-VENTURE 會按實際情況判斷問題屬於生產瑕疵、正常損耗、意外損壞、不當護理或其他不受保原因。

8. 保養處理方式

如保養申請獲批，PL A-VENTURE 可根據問題性質、產品狀況、零件供應及適用法律，採取以下一項或多項處理方式：

• 維修產品或受影響部件；

• 更換受影響部件；

• 更換相同或功能及價值合理相若的產品；

• 發出 PL Credit；

• 提供部分退款；或

• 將合資格款項退回原付款方式。

實際處理方式會在評估後決定。如問題可透過合理維修或更換部件解決，顧客不會自動享有全額退款或更換全新產品的權利。

如原有產品、顏色或型號已停止供應，我們可提供功能及價值合理相若的替代產品，或與顧客協定其他處理方式。替代產品的顏色、設計或規格可能與原產品有所不同。

因確認屬生產瑕疵而獲批的保養申請，不會被扣除《退換貨政策》所列的5%行政及付款處理費。

本政策不會限制顧客根據適用法律享有的任何強制性權利或補救。

9. 運費安排

如經確認屬生產瑕疵並獲批保養，PL A-VENTURE 會承擔以事先協定方式寄送產品的合理退回及重新寄送費用。

顧客必須在寄出產品前取得我們的運送指示。未經批准的特快、優先、國際或其他額外運送費用，可能不獲退還。

如檢查後確認問題不屬保養範圍，顧客可能需要承擔：

• 將產品寄往 PL A-VENTURE 的費用；

• 將產品寄回顧客的費用；

• 關稅、稅項或清關費；及

• 經顧客同意的付費維修或零件更換費用。

如處理方式涉及任何額外付款，我們會先通知顧客，並取得同意後才進行付費服務。

10. 從認可經銷商購買的產品

如產品購自 PL A-VENTURE 認可經銷商，顧客一般應先聯絡原購買商戶。

在適當情況下，PL A-VENTURE 可直接提供生產商保養支援，但須符合以下條件：

• 顧客能提供有效購買證明；

• 銷售商戶在購買當時屬於認可經銷商；

• 產品問題經檢查及批准；及

• 申請符合本《產品保養政策》。

第三方購買所涉及的退款，一般須由原購買商戶處理。PL A-VENTURE 無法直接退還並非由我們收取的款項。

11. 付費維修及零件更換

如產品問題不屬保養範圍，PL A-VENTURE 仍可能提供付費維修或零件更換服務，惟須視乎：

• 產品狀況；

• 技術上是否可行；

• 型號及部件兼容性；

• 替換零件供應情況；及

• 顧客是否接受有關報價。

可提供的服務可能包括更換指定鏡片、鏡框、海綿或其他部件。

付費服務受獨立的《產品護理及維修服務》條款約束。完成檢查並不代表產品必定可以維修，亦不保證相關零件仍有供應。

未經顧客確認及接受報價，我們不會進行任何付費維修或零件更換。

12. PL 雪鏡回收計劃

PL 雪鏡回收計劃屬於獨立計劃，並非本產品保養的一部分。

交回合資格 PL 舊雪鏡後可能獲發的 PL Credit，屬於推廣及回收獎賞，並不構成：

• 保養補償；

• 退款；

• 保證回購或回收價值；或

• 對產品損壞或正常損耗的賠償。

參加資格、檢查要求、PL Credit 金額及計劃供應情況，以提交產品時生效的回收計劃條款為準。

13. 聯絡我們

如對產品保養或申請程序有任何查詢，請聯絡：

電郵： info@pl-aventure.com

聯絡我們時，請附上訂單編號或購買證明，以及顯示產品問題的相片。

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Language｜語言

This Policy is available in English and Chinese. If there is any discrepancy, inconsistency or ambiguity between the English and Chinese versions, the English version shall prevail.

本政策備有英文及中文版本。如兩個版本之間存在任何差異、不一致或歧義，概以英文版本為準。