產品保養政策

01Operator and Scope

This Warranty Policy (“Policy”) applies to eligible PL A-VENTURE branded physical products for which PL A-VENTURE LIMITED (“PL A-VENTURE”, “we”, “us” or “our”) provides warranty support.

This Policy governs product warranty only. Returns and refunds, Product Registration, paid repairs, care, Trade-in and PL Credit are governed by their specific policies. Equipment Rental, Gear Storage, Lessons, Camps, events, travel arrangements and other services are outside this Policy.

02Eligible Products and Sales Channels

Unless a product page or written statement says otherwise, warranty generally applies to genuine products bought from the official PL A-VENTURE online store, showroom or exhibition, or an authorised dealer or retailer. Products bought from an unauthorised seller, private resale, auction or unverifiable source, and counterfeit or reported lost or stolen products, are generally outside this commercial warranty.

For a third-party purchase, transaction, refund and the original seller's statutory obligations should generally be addressed with that seller first. If we provide manufacturer warranty for that product, we may verify the purchase with the seller. This Policy does not make PL A-VENTURE the seller in a third-party transaction.

03Warranty Period

The applicable warranty period is the period stated at purchase on the product page, packaging, warranty card, order or receipt, or in our written statement. Different products, parts, series, purchase dates, sales territories or promotions may have different periods. Where no commercial warranty period is expressly stated, this Policy does not itself create or imply a fixed period.

Unless stated otherwise in writing, the period begins on the original purchase date. Late registration, delayed or seasonal use, product transfer, repair or replacement does not restart, suspend or automatically extend it, except where applicable law or our written confirmation provides otherwise.

04What the Warranty Covers

This warranty covers a material or manufacturing issue that appears within the applicable period during normal and reasonable use consistent with the product's purpose and care instructions, and that we confirm after inspection. We assess each claim based on design, materials, use, damage pattern, product age and reasonable technical judgment.

Examples that may qualify include a structural, bonding, stitching, fastener or other component failure not caused by external force, wear or improper use. Examples are illustrative; a similar visible symptom is not necessarily a manufacturing issue.

05What the Warranty Does Not Cover

Unless applicable law provides otherwise, this commercial warranty generally excludes:

• normal wear and tear, natural ageing, consumable depletion or cosmetic change, including minor scratches, fading, material softening, foam compression or reduced elasticity from reasonable use;
• damage from impact, dropping, crushing, twisting, cutting, sharp objects, transport or sporting accidents, animals, fire, flooding, extreme temperatures or another external cause;
• incorrect fitting, installation, adjustment, cleaning, washing, drying, storage or transport; unsuitable chemicals, solvents, cloths or tools; or failure to follow product and care instructions;
• scratching, wear, peeling or chemical damage to lenses or coatings; and fogging or snow ingress caused by moisture, temperature difference, obstructed ventilation, contamination, storage or use rather than a confirmed structural or manufacturing issue;
• snagging of fabric, leather, thread, foam or surfaces by hook-and-loop fasteners, other products or foreign objects; natural leather grain, colour variation, dimensional tolerance and minor cosmetic variation that does not affect normal function;
• commercial, rental, testing, competition, unintended or unreasonably intensive use unless approved by us in writing at purchase;
• counterfeit products; altered or removed products or serial numbers; or altered, duplicate or unverifiable information or proof of purchase; and
• an issue directly caused or worsened by unauthorised repair, disassembly, modification or a non-original part.

Third-party work or a non-original part does not, where the law prevents it, cancel every right for the entire product. We reject this commercial warranty only for related damage that it caused, worsened or made it unreasonable to assess.

06Registration and Proof of Purchase

Before making a claim, customers are generally required to complete Product Registration and provide the original receipt, order confirmation or other verifiable proof of purchase and requested product information. Registration assists record keeping but does not replace proof of purchase, extend the period or approve a claim.

Proof should identify the purchase date, product and sales channel. If it is lost, incomplete or inconsistent, we may try to verify it through official order or authorised-dealer records but cannot guarantee verification. Registration is governed by the Product Registration Terms.

07Making a Warranty Claim

After discovering an issue, stop any use that may worsen damage or create a safety risk and email info@pl-aventure.com promptly within the applicable warranty period. Provide your name, contact details, order or receipt information, product model and number, what happened, and clear photos or video of the entire product, issue, labels and serial number.

We may request further information, a remote check, or return of the complete product and relevant parts to a designated location. Obtain case confirmation and instructions first. An unauthorised return, wrong address or direct showroom delivery may be refused. A submitted form, automated email or case number confirms receipt only and not approval.

08Sending the Product and Shipping Costs

A returned product should be reasonably clean, dry and safe, and properly packed. Do not include personal items unnecessary for inspection. We do not guarantee storage or return of undeclared or unnecessary items.

The customer generally pays initial delivery cost and bears transit risk. If inspection confirms a covered manufacturing issue, we will pay or reimburse reasonable standard shipping by a pre-agreed method. Unauthorised express, priority, insurance, duty, tax or other extra charges are generally not reimbursed. If the issue is not covered, the customer generally pays return delivery and related costs.

09Inspection and Decision

We normally complete an initial inspection within 7 business days after receiving the product and required information. It may take longer during peak periods or where cleaning, drying, repeated testing, technical advice, supplier or manufacturer assessment is needed. We determine cause and coverage from available evidence, condition and reasonable technical judgment.

If condition, contamination, unauthorised work, missing parts or continued use makes the cause unreasonable to determine, we may request more information or reject the commercial-warranty claim. If an uncovered issue may be repairable, we may separately quote for it. No paid repair begins without customer agreement.

10Warranty Remedy

For an approved claim, depending on the issue, safety, repairability, parts and stock, we will reasonably arrange repair, replacement of the affected part, product replacement, or another remedy required by applicable law. Warranty does not guarantee immediate service, repair of the original item or a brand-new full-product replacement.

A replacement part or product may be the same or a model, colour or version of reasonably comparable function and value; it may not be identical if discontinued, unavailable or updated. We will confirm a material substitution with the customer first. Unless applicable law or our written confirmation says otherwise, a repaired or replaced product carries only the remainder of the original warranty period.

11Refunds, Exchanges and Other After-sales Arrangements

Warranty primarily provides repair or replacement and is not a general return, refund, colour or model exchange, upgrade, Trade-in or PL Credit arrangement. A product that is incorrect, damaged, defective or materially misdescribed on receipt may also be governed by the Refund and Returns Policy and applicable law.

If applicable law requires a refund, or we agree in writing to resolve a confirmed warranty issue by refund, the case and relevant policy determine the method. We do not replace a refund legally due to the original payment method with PL Credit without express customer agreement. A refund for a confirmed manufacturing issue or our error is not subject to the 5% administration and payment-processing fee.

12Transfers, Replacement Products and Uncollected Products

Resale, gifting or transfer does not automatically transfer personal offers or additional coverage. A new owner claiming remaining product warranty must provide original proof of purchase and reasonable ownership information, and eligibility is assessed under the terms at purchase and applicable law.

After inspection, repair or replacement, we notify collection or delivery through the contact details provided. The customer should pay agreed charges and collect within the reasonable period in the notice. Storage, redelivery and handling of a long-uncollected product will follow the notice, applicable Care & Repair Policy and law.

13Liability and Statutory Rights

To the maximum extent permitted by law, this commercial warranty addresses an eligible issue in the product itself and does not cover trip, lift-ticket, lesson, substitute-rental, transport, accommodation, loss of income or other indirect loss arising purely from inability to use the product. Nothing excludes or limits liability that cannot lawfully be excluded or limited.

This Policy is an additional commercial warranty. It does not replace or reduce any condition, warranty, right or remedy that cannot be excluded or limited under the Sale of Goods Ordinance, Control of Exemption Clauses Ordinance, Unconscionable Contracts Ordinance or other applicable law.

14Changes, Language and Contact

We may update this Policy for product, after-sales, operational or legal changes. Commercial coverage generally follows the warranty promise given at original purchase, while claim and handling procedures may follow the policy effective when a claim is made. No update reduces an accrued non-excludable right.

If the Chinese and English versions are ambiguous, inconsistent or conflicting, the English version prevails unless applicable law requires otherwise.

For warranty enquiries or claims, email info@pl-aventure.com with product and purchase information.