回收換購條款

01Operator and Scope

This Trade-in Policy (“Policy”) applies to the trade-in programme for used PL A-VENTURE goggles (“Trade-in”) operated by PL A-VENTURE LIMITED (“PL A-VENTURE”, “we”, “us” or “our”).

Trade-in, PL Credit, Product Registration, warranty, repair, and returns and refunds are governed by their respective specific policies. If this Policy conflicts with clearly stated terms for a specific event, promotion or written offer, those specific terms prevail. Equipment Rental, Gear Storage, Lessons, Camps, travel arrangements and other services do not automatically qualify for Trade-in under this Policy.

02Participant and Product Eligibility

The ongoing Trade-in programme allows customers who meet the relevant programme or application requirements to submit used PL A-VENTURE goggles. An applicant must have the lawful right to dispose of the product and, when requested, provide identity, contact, member-account, purchase or product-source information.

Product Registration may assist verification and speed up processing, but does not guarantee Trade-in approval or replace purchase or source evidence reasonably requested by us. Model, age, condition, completeness and the programme arrangements then in effect may affect eligibility.

03Products We May Not Accept

We may refuse to receive or accept a product that is suspected counterfeit, stolen or of unclear origin; which the applicant has no right to dispose of; for which information or photos are false, materially incomplete or materially inconsistent with the item; which contains hazardous material, contamination, severe mould, infestation or cannot safely be handled; which was sent contrary to instructions; or which does not meet current Trade-in requirements.

Ordinary wear, scratching or ageing does not necessarily make an item ineligible, but we may decline it for safety, hygiene, recycling feasibility or programme-operation reasons. Refusal of Trade-in is not an affirmative determination regarding warranty, repairability, safety or authenticity.

04Application and Preliminary Assessment

First contact us through the WhatsApp channel stated on our website or by email, providing name, contact details, member-account email, product model, purchase or source information, clear photos showing the complete product and main condition, and other information we reasonably request.

We may make a preliminary eligibility and Credit assessment from the supplied information, request more information, or invite delivery of the physical item. A message, automated reply, case number or photo assessment is not final acceptance, a fixed valuation or a commitment to issue PL Credit.

05Drop-off or Shipping

After receiving case confirmation, the applicant may make an appointment to drop off the product at the PL A-VENTURE showroom as instructed, or send it to the designated address using tracked shipping and suitable packaging. Unless we agree otherwise in writing, the applicant bears postage, packaging, insurance, duty, tax and shipping risk.

Do not send or deliver a product before confirmation. An item sent to a wrong address, without case details, cash-on-delivery, improperly packed or otherwise unauthorised may be refused. The applicant bears resulting return, redelivery, storage or other reasonable costs.

06Physical Inspection and Final Offer

On receipt, we may verify model, authenticity, serial number, completeness, function, appearance, hygiene, safety, consistency of information and other programme-relevant condition. Inspection may take a reasonable time and may be extended where cleaning, drying, further information or technical assessment is needed.

If the item differs from the declaration or photos, or the preliminary assessment relied on incomplete information, we may revise or withdraw the preliminary offer. We notify the final acceptance and PL Credit amount after inspection. Trade-in is not completed before the applicant accepts the final offer.

07Valuation and PL Credit

The Trade-in benefit is provided as PL Credit and is not a cash purchase of the product. The amount may be determined by model, condition, completeness, handling feasibility, current promotion and other published criteria. We do not guarantee the same amount across different times, products or applications.

After final acceptance, PL Credit is added to the applicant's confirmed member account and governed by the then-applicable PL Credit Terms, including permitted use, restrictions and any clearly stated expiry. PL Credit cannot be redeemed for cash and is not recalculated based on the product's later use or value.

08Cancellation, Declining an Offer and Return

Before accepting the final offer, the applicant may cancel or decline a revised offer and collect the product, or arrange return at the applicant's cost, within the notified period and manner. Shipping, redelivery, duty, cleaning or reasonable handling costs already incurred and disclosed in advance may remain payable.

If the applicant does not respond or collect an unaccepted product for a prolonged period, we may give further reasonable notice and, where permitted by law, charge reasonable storage or return costs. Recycling or disposal occurs only after reasonable notice and in accordance with law.

09Ownership and No Return After Acceptance

Trade-in is completed when the applicant accepts the final offer and we confirm acceptance and issue PL Credit. Ownership and the right to dispose of the product transfer to us. The product will not be returned, and the transaction cannot be reversed because of a change of mind, the product's subsequent use or subsequent value.

Subject to applicable law, we may inspect, dismantle, repair, refurbish, display, reuse, resell, donate, recycle or properly dispose of the product according to its condition and operational needs. Before handover, remove accessories, markings, personal items and personal data not included in the Trade-in. We do not guarantee return of an undeclared or unnecessary item.

10Information, Source and Improper Applications

The applicant confirms that supplied information is true and complete, the product was lawfully obtained, and no third-party right, theft report or other restriction prevents disposal. Where we reasonably suspect counterfeiting, theft, fraud, abuse, duplicate application or another breach, we may suspend or refuse the application, seek further proof, and retain information or report to an appropriate authority as required by law.

If PL Credit was improperly added because of material misrepresentation, fraud, system error or duplication, after reasonable notice we may correct or withdraw unused erroneous Credit, and reserve the right to recover an improperly used amount and take other reasonable lawful action.

11Relationship with Warranty, Repair and Refunds

Trade-in is a voluntary recycling and purchase-credit arrangement, not warranty, repair, return or defect remedy. A Trade-in submission does not mean we acknowledge a manufacturing issue, safety issue, or eligibility for refund, repair or warranty.

A customer wishing to assert warranty, repair or statutory rights should do so before accepting the final Trade-in offer and follow the relevant policy. After Trade-in is completed, the surrendered product will not be returned through an ordinary return or repair process. Nothing in this Policy reduces a right that cannot lawfully be excluded.

12Personal Data

Under our Privacy Policy, we process identity, contact, member-account, purchase, product, photo, communication and case information supplied for an application to assess and inspect it, issue and administer PL Credit, prevent fraud, handle enquiries, keep records and comply with law.

A Trade-in application does not automatically subscribe an applicant to marketing. Do not leave unrelated private or sensitive information in photos, the product or accompanying items.

13Programme Changes, Suspension and Liability

We may change, suspend or end Trade-in for inventory, recycling capacity, operational, safety, fraud-risk or legal reasons. Unless otherwise clearly promised, submission alone does not guarantee capacity, valuation or acceptance. A Trade-in confirmed and completed by both parties will not be retrospectively changed solely because of a later policy update.

To the maximum extent permitted by law, we are not liable for indirect or incidental loss arising from shipment without confirmation, wrong packaging or address, delay, non-acceptance, or product unavailability during Trade-in. Nothing excludes or limits liability that cannot lawfully be excluded or limited.

14Law, Language and Contact

This Policy is governed by the laws of the Hong Kong Special Administrative Region. Nothing excludes or limits a right, remedy or liability that cannot be excluded or limited under the Trade Descriptions Ordinance, Unconscionable Contracts Ordinance or other applicable law.

If the Chinese and English versions are ambiguous, inconsistent or conflicting, the English version prevails unless applicable law requires otherwise.

For a Trade-in enquiry or application, use the WhatsApp channel stated on our website or email info@pl-aventure.com.