送貨政策

最後更新：2026年8月5日

重要提示

本政策只適用於直接透過 PL A-VENTURE Shopify 官方網店購買的實體產品。實際可送地區、送貨方式、費用及預計時間以結帳頁顯示為準。Equipment Rental、Gear Storage、Lessons、Camps、活動、旅遊安排及其他服務不受本政策規管。

01適用範圍

本《送貨政策》（「本政策」）只適用於直接透過由 PL A-VENTURE LIMITED（「PL A-VENTURE」、「我們」、「本公司」）營運的 PL A-VENTURE Shopify 官方網店（「本網店」）購買的實體產品。

本政策不適用於 Equipment Rental、Gear Storage、Lessons、Camps、活動、旅遊安排、服務預約，亦不適用於從經銷商、零售商、網上平台、活動或其他第三方購買的產品。該等訂單或服務受相關商戶或專項條款規管。

02可送地區及結帳顯示

我們只會送貨至結帳頁當時列出的國家、地區及地址範圍。可送地區、物流選項、運費、免運費門檻及預計時間可能因目的地、產品、訂單金額、推廣或承運商服務而不同，並以提交訂單前結帳頁實際顯示為準。

如結帳頁沒有提供某目的地或送貨方式，即表示該訂單暫時不支援該選項。請勿以其他地區資料規避限制；我們可取消無法送達、資料不完整或不符合物流限制的訂單，並按《退款及退貨政策》退回相關已付款項。

03送貨費用及免費標準送貨

除結帳頁、推廣或產品頁另有清楚列明外，現行一般安排如下：

• 指定亞洲國家／地區：折扣後合資格商品小計滿 HKD500，可享免費標準送貨；未滿 HKD500 的訂單一般以順豐到付寄出。
• 結帳頁列入固定運費區域的其他國家／地區：每張合資格訂單標準送貨費一般為 HKD80。

「折扣後合資格商品小計」不包括送貨費、稅項、關稅、進口費、禮品卡、PL Credit、服務、不可計算項目及結帳頁另有排除的產品。免費送貨及固定運費只適用於結帳頁提供的標準送貨；特快、偏遠地區、超尺寸、超重或特別處理附加費可能另行收取。最終應付運費以結帳頁為準。

04訂單處理及出貨

訂單只會在付款獲授權、資料核實及庫存確認後處理。訂單處理時間與承運商運送時間屬兩個不同階段；星期六、星期日、香港公眾假期、惡劣天氣、展會、推廣或旺季期間可能需要較長時間。

如產品頁標示預售、訂製、特別採購或延遲出貨日期，則以該產品頁或我們另行發出的通知為準。同一訂單可能因庫存地點、產品供應或物流安排而分開出貨；除非結帳頁或我們另有通知，一般不會因我們決定分拆出貨而向顧客重複收取標準運費。

05預計送達時間

結帳頁、出貨通知或承運商提供的送達日期及時段均屬估計，並非保證。實際時間可受目的地、海關、航班、天氣、交通、偏遠地區安排、承運商營運及其他合理控制範圍以外的情況影響。

如訂單有指定使用日期，請預留充足時間。除適用法律另有規定外，我們不會因估計送達時間與實際送達時間不同而承擔顧客自行安排的活動、行程、租借、替代購買或其他間接費用。

06送貨地址及更改

顧客須在提交訂單前確認收件人姓名、電話、電郵、完整地址、郵政編碼、樓層／單位及其他所需資料準確。訂單提交後不保證可更改地址；如需更改，請盡快電郵 info@pl-aventure.com。訂單進入處理、包裝或出貨階段後，我們或承運商可能無法更改。

因顧客提供錯誤、不完整或無法使用的資料而產生的改址、重新派送、退件、倉租或其他費用由顧客承擔。更改目的地亦可能影響原有運費、稅項、優惠、送貨時效或能否送達。

07追蹤及收貨

如承運商提供追蹤服務，我們會在出貨後以電郵、短訊、顧客帳戶或其他適用方式提供追蹤資料。追蹤資料可能需要一段時間才會更新。

顧客應確保收件地址在派送時有人或可按承運商安排安全收件。承運商按顧客指示將包裹放置於門外、接待處、管理處、智能櫃、指定安全位置或交予獲授權人士後，該位置或人士的接收一般視為完成送達。顧客應自行評估無人簽收或指定放置安排的風險。

08關稅、稅項及清關

送往香港以外目的地的訂單可能須繳付進口關稅、增值稅、銷售稅、清關費、承運商代辦費或其他當地費用。除非結帳頁明確顯示由我們預收並代繳，該等費用均不包括在產品價格或運費內，並由收件人或顧客承擔。

顧客有責任了解目的地的進口限制及提供清關所需資料。如因拒絕繳費、拒絕清關、未能提供文件或當地限制而導致延誤、扣留、退回或銷毀，我們會按第10節及《退款及退貨政策》處理。

09延誤、遺失、短缺或運送損壞

如追蹤長時間沒有更新、顯示已送達但你未收到包裹，或包裹疑似遺失，請先檢查收件地址、附近安全位置、接待處／管理處及向同住人士查詢，然後盡快聯絡承運商及我們。我們可協助向承運商查詢或提出申索，但調查及結果受承運商程序規限。

收貨時請盡快檢查外箱、產品及數量。如包裹或產品在運送途中損壞、內容短缺或收到錯誤產品，請保留產品、全部包裝及運送標籤，並在收貨日起計 30個曆日內電郵聯絡我們，附上訂單編號及清晰相片或影片。獲確認個案會按《退款及退貨政策》處理，且不會扣除其中的5%費用。

10未能派送、拒收及退件

包裹如因地址錯誤或不完整、無人收件、未領取、未繳付關稅或費用、拒絕清關、拒收，或其他由顧客或收件人造成的原因而退回，我們會在實際收到退件並完成檢查後聯絡顧客。

如顧客要求重新寄出，須先支付實際重新送貨及相關費用；原有免費送貨或固定運費不一定再次適用。如顧客選擇取消，或產品無法重新寄出，退款會按《退款及退貨政策》處理；原送貨費、退件費、關稅、稅項、清關費及我們實際產生而不能追回的合理物流費一般不予退還，原付款方式退款亦可能適用5%行政及付款處理費。

如退件源於我們提供錯誤地址資料、錯發產品、承運商確認的原有運送錯誤，或其他由我們引致的原因，顧客毋須承擔相關重新送貨或退件費，合資格退款亦不扣除5%費用。

11旺角陳列室取貨

如結帳頁提供旺角陳列室取貨選項，顧客須等候我們發出「可供取貨」確認，並按確認的地址、日期及時段前往；訂單確認或付款通知不代表產品已可取貨。取貨時可能須出示訂單資料及我們合理要求的身份或授權證明。

如由他人代領，顧客須事先提供獲授權取貨人的資料。逾期未取訂單、改期、取消、退貨及退款受我們通知及《退款及退貨政策》規管。陳列室取貨不等同 Equipment Rental 或 Gear Storage 預約確認。

12風險及所有權

除適用法律另有規定外，產品在送達顧客提供的地址並由顧客、獲授權人士或顧客指定位置接收，或在陳列室完成取貨時，遺失或損壞的風險轉移予顧客。產品所有權則在我們收妥全部應付款項並完成交付後轉移。

本節不排除或限制產品在交付時須符合描述、具備適銷品質，以及顧客根據適用法律享有且不能被排除的權利。

13政策變更

我們可因物流服務、費率、可送地區、營運安排或法律要求更新本政策。適用於訂單的主要送貨方式及費用，以顧客提交該訂單時結帳頁顯示及當時有效的政策為準；但任何更新不會減少適用法律下已產生且不能被排除的權利。

14法定權利、語言及聯絡

本政策不排除或限制適用法律下不能被排除或限制的條件、保證、權利或補救。

本政策備有中文及英文版本。如兩個版本之間有歧義、不一致或衝突，除適用法律另有規定外，以英文版本為準。

如有送貨、追蹤或取貨查詢，請電郵 info@pl-aventure.com，並附上訂單編號。

01Scope

This Shipping Policy (“Policy”) applies only to physical products purchased directly through the official PL A-VENTURE Shopify online store (“Online Store”) operated by PL A-VENTURE LIMITED (“PL A-VENTURE”, “we”, “us” or “our”).

It does not apply to Equipment Rental, Gear Storage, Lessons, Camps, events, travel arrangements, service bookings, or products purchased from a dealer, retailer, marketplace, event or other third party. Those orders or services are governed by the relevant seller's or specific terms.

02Destinations and Checkout Availability

We ship only to countries, regions and address ranges offered at checkout. Available destinations, delivery options, charges, free-shipping thresholds and estimates may vary by destination, product, order value, promotion or carrier service. The checkout information displayed before submission governs the order.

If checkout does not offer a destination or method, that option is currently unsupported. Do not circumvent restrictions using other regional details. We may cancel an undeliverable order or one with incomplete information or incompatible logistics restrictions and refund payments under the Refund and Returns Policy.

03Shipping Charges and Free Standard Shipping

Unless checkout, a promotion or a product page clearly states otherwise, the current general arrangements are:

• Selected Asian countries/regions: free standard shipping where the eligible merchandise subtotal after discounts is at least HKD500; orders below HKD500 are generally sent by SF Express freight collect.
• Other countries/regions placed in the flat-rate zone at checkout: standard shipping is generally HKD80 per eligible order.

The eligible merchandise subtotal excludes shipping, taxes, duties, import charges, gift cards, PL Credit, services, ineligible items and products excluded at checkout. Free and flat-rate shipping apply only to standard delivery offered at checkout. Express, remote-area, oversized, overweight or special-handling surcharges may apply. Checkout shows the final charge.

04Processing and Dispatch

Orders are processed only after payment authorisation, information verification and stock confirmation. Processing time and carrier transit time are separate stages. Saturdays, Sundays, Hong Kong public holidays, severe weather, exhibitions, promotions and peak periods may require additional time.

Pre-order, customised, specially sourced or delayed-dispatch information on a product page or separate notice applies. We may split an order due to stock location, supply or logistics. Unless checkout or our notice states otherwise, our decision to split a shipment does not result in duplicate standard-shipping charges.

05Delivery Estimates

Any date or time shown at checkout, in a dispatch notice or by a carrier is an estimate, not a guarantee. Actual timing may be affected by destination, customs, flights, weather, traffic, remote-area arrangements, carrier operations and circumstances beyond our reasonable control.

Allow adequate time for a specific intended-use date. Unless applicable law provides otherwise, we are not responsible for event, itinerary, rental, replacement-purchase or other indirect costs arising from a difference between estimated and actual delivery.

06Address and Changes

Before submission, verify the recipient name, phone, email, complete address, postcode, floor/unit and all required details. Address changes are not guaranteed after submission. Contact info@pl-aventure.com promptly. We or the carrier may be unable to change an order already being processed, packed or dispatched.

The customer pays address-correction, redelivery, return, storage and related charges caused by incorrect, incomplete or unusable customer information. A destination change may affect charges, taxes, promotions, timing and deliverability.

07Tracking and Receipt

Where tracking is available, we provide it after dispatch by email, message, customer account or another applicable method. Tracking may take time to update.

Ensure that the address can safely receive the parcel. Delivery to a doorstep, reception, management office, locker, designated safe place or authorised person at the customer's instruction is generally treated as completed delivery. The customer should assess the risks of unattended or designated-place delivery.

08Duties, Taxes and Customs

Orders outside Hong Kong may incur import duty, VAT, sales tax, customs-clearance charges, carrier advancement fees or other local charges. Unless checkout expressly states that we collect and remit them, they are excluded from product and shipping prices and payable by the recipient or customer.

The customer is responsible for destination import restrictions and required customs information. A delay, detention, return or destruction caused by refusal to pay, refusal to clear customs, missing documents or local restrictions is handled under section 10 and the Refund and Returns Policy.

09Delay, Loss, Shortage or Transit Damage

If tracking has not updated for an extended period, shows delivery but the parcel is missing, or indicates possible loss, first check the address, safe places, reception/management office and household members, then promptly contact the carrier and us. We may assist with an enquiry or claim, subject to the carrier's process and outcome.

Inspect the outer parcel, products and quantity promptly. For transit damage, shortage or an incorrect item, retain the product, all packaging and shipping labels and email us within 30 calendar days of receipt with the order number and clear photos or video. Confirmed cases are handled under the Refund and Returns Policy without its 5% fee.

10Failed Delivery, Refusal and Return to Sender

If a parcel is returned because of an incorrect or incomplete address, absence, non-collection, unpaid duties or charges, refusal to clear customs, refusal of delivery, or another customer/recipient cause, we will contact the customer after receiving and inspecting it.

Redelivery requires advance payment of actual reshipping and related costs; the original free or flat-rate offer may not apply again. For cancellation or where redelivery is unavailable, the Refund and Returns Policy applies. Original shipping, return charges, duties, taxes, customs fees and reasonable unrecoverable logistics costs are generally non-refundable, and an original-payment refund may attract the 5% administration and payment-processing fee.

If the return results from incorrect address information supplied by us, an incorrect item, a carrier-confirmed original-shipment error or another cause attributable to us, the customer does not pay related reshipping or return costs and an eligible refund is not subject to the 5% fee.

11Mong Kok Showroom Collection

Where checkout offers Mong Kok showroom collection, wait for our “ready for collection” confirmation and attend at the confirmed address, date and time. An order or payment confirmation does not mean the product is ready. Order information and reasonable identity or authority evidence may be required.

For collection by another person, provide the authorised person's details in advance. Uncollected orders, rescheduling, cancellation, returns and refunds are governed by our notice and the Refund and Returns Policy. Showroom collection does not confirm an Equipment Rental or Gear Storage booking.

12Risk and Title

Unless applicable law provides otherwise, risk of loss or damage passes when the product is delivered to the supplied address and received by the customer, an authorised person or a customer-designated place, or when showroom collection is completed. Title passes only after we receive all amounts due and complete delivery.

This section does not exclude or limit the requirement that products conform to description and be of merchantable quality, or any non-excludable statutory right.

13Changes to this Policy

We may update this Policy for logistics services, rates, destinations, operations or legal requirements. The principal method and charge for an order are governed by checkout and the Policy in effect when that order is submitted, but no update reduces an accrued non-excludable statutory right.

14Statutory Rights, Language and Contact

Nothing in this Policy excludes or limits any condition, warranty, right or remedy that cannot be excluded or limited under applicable law.

If the Chinese and English versions are ambiguous, inconsistent or conflicting, the English version prevails unless applicable law requires otherwise.

For shipping, tracking or collection enquiries, email info@pl-aventure.com with your order number.

PL A-VENTURE LIMITED

Support: info@pl-aventure.com