Shipping policy

Shipping｜送貨資訊

Last updated: 28 July 2026｜最後更新：2026年7月28日

English Version

1. Shipping Destinations

PL A-VENTURE offers local and international shipping to selected countries and regions.

Available shipping methods, shipping fees and estimated delivery times may vary depending on:

  • the delivery destination;

  • product type, size and weight;

  • order value;

  • carrier availability; and

  • customs or import restrictions.

The shipping options available for a particular order will be shown at checkout. If we are unable to ship an item to the selected destination, we will contact the customer before dispatch.

2. Shipping Methods

Depending on the destination and order, available shipping methods may include:

  • SF Express;

  • Hongkong Post or other postal services;

  • EMS; or

  • another courier or delivery service selected by PL A-VENTURE.

PL A-VENTURE may select or change the carrier where reasonably necessary due to service availability, parcel restrictions or operational requirements, provided that the customer is not charged an additional shipping fee without prior agreement.

3. Free Shipping Regions

Orders with a merchandise subtotal of HKD 500 or above qualify for free standard shipping to the following countries and regions:

  • Hong Kong

  • Japan

  • Taiwan

  • Macau

  • Singapore

  • Malaysia

  • South Korea

  • Thailand

The HKD 500 threshold is calculated after discounts and before any taxes, customs duties, import charges or separately charged third-party fees.

Unless otherwise stated, free shipping applies to one standard shipment to one delivery address. Additional charges may apply if the customer requests split shipments, special handling or re-delivery.

4. Orders Below HKD 500

For orders below HKD 500 shipped to the regions listed in Section 3, the default delivery method is normally SF Express with shipping fees payable by the recipient upon delivery.

The actual fee is determined by SF Express based on the destination, parcel size, weight and applicable carrier rates.

If SF Express collect-on-delivery service is unavailable for the destination, PL A-VENTURE may contact the customer to arrange an alternative shipping method and payment of the applicable shipping fee.

5. HKD 80 International Shipping

A flat shipping fee of HKD 80 per shipment applies to orders shipped to the following countries, subject to product and carrier availability:

Cambodia, India, Indonesia, Israel, Lebanon, the Philippines, Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Iceland, Ireland, Latvia, Luxembourg, the Netherlands, Norway, Poland, Portugal, Russia, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey, the United Kingdom, Australia, New Zealand, Canada, Mexico, the United Arab Emirates, the United States, Brazil and South Africa.

The HKD 80 rate applies to one standard shipment to one delivery address. Additional charges may apply to oversized or overweight parcels, remote-area delivery, special handling or destinations not supported by the standard service.

If additional charges are required, PL A-VENTURE will contact the customer for confirmation before dispatch.

Shipping availability to any destination may change due to carrier suspension, sanctions, legal restrictions, customs requirements or other circumstances beyond our reasonable control.

6. Order Processing and Dispatch

Orders are processed after payment and order details have been successfully confirmed.

Processing may take longer during:

  • weekends or public holidays;

  • promotional campaigns;

  • product launches;

  • exhibitions or events;

  • peak shopping periods;

  • severe weather; or

  • periods of unusually high order volume.

Orders containing pre-order, personalised or temporarily unavailable products may be dispatched separately or after all products become available. Any special dispatch arrangements stated on the relevant product page will apply.

A shipping notification will normally be sent to the customer’s registered email address after dispatch.

7. Estimated Delivery Time

Any delivery time shown at checkout, on a product page or in an order confirmation is an estimate only and is not a guaranteed delivery date.

Actual delivery time may be affected by:

  • order processing time;

  • the selected shipping method;

  • the destination and distance from the dispatch location;

  • carrier performance;

  • customs clearance;

  • local public holidays;

  • severe weather or natural disasters;

  • flight or transport disruption; or

  • other circumstances beyond PL A-VENTURE’s reasonable control.

PL A-VENTURE is not responsible for a delay caused solely by a carrier, customs authority or event beyond our reasonable control. Where reasonably possible, we will assist the customer in obtaining available tracking or delivery information.

8. Tracking Information

Tracking information is provided for shipments where tracking service is available.

After an order is dispatched, the customer will normally receive an email containing:

  • the tracking number;

  • the carrier’s name; and

  • instructions or a link for tracking the shipment.

Tracking information may take some time to appear after the parcel has been collected or accepted by the carrier.

For shipments using a non-trackable postal service, this will be disclosed where reasonably possible before dispatch or as part of the applicable shipping option.

9. Customs Duties, Taxes and Import Charges

International orders may be subject to:

  • import duties;

  • value-added tax, goods and services tax or other local taxes;

  • customs clearance fees;

  • brokerage fees; or

  • other charges imposed by the destination country, customs authority or carrier.

Unless expressly stated otherwise, these charges:

  • are not included in the product price or shipping fee;

  • are the recipient’s responsibility; and

  • must be paid directly to the relevant authority or carrier.

PL A-VENTURE cannot determine or guarantee the amount of these charges. Customers should consult their local customs authority before placing an order.

PL A-VENTURE will declare the parcel contents and transaction value accurately as required by law. We cannot agree to mark a commercial order as a gift or declare an artificially reduced value.

10. Shipping and Import Restrictions

Certain products may be restricted or prohibited from international shipping due to:

  • import or export laws;

  • aviation or carrier safety rules;

  • product materials or contents;

  • local certification requirements; or

  • customs regulations.

Customers are responsible for checking whether the ordered products may legally be imported into their destination.

PL A-VENTURE may cancel the affected item or order if shipment is prohibited or cannot reasonably be arranged. Any refund will be processed according to the original payment method and applicable policy, excluding any non-refundable charge already incurred where permitted by law.

11. Delivery Address and Contact Information

Customers are responsible for providing a complete and accurate:

  • recipient name;

  • delivery address;

  • postal code;

  • telephone number; and

  • email address.

Customers should contact PL A-VENTURE as soon as possible if any information is incorrect.

We cannot guarantee that an address can be changed after an order has been dispatched. Any re-routing, address correction, return or re-delivery charge caused by incorrect or incomplete customer information may be charged to the customer.

12. Failed Delivery, Unclaimed Parcels and Refused Shipments

If a parcel cannot be delivered because:

  • no one is available to receive it;

  • the recipient cannot be contacted;

  • the address is incorrect or incomplete;

  • the recipient does not collect the parcel;

  • customs duties or import charges are not paid; or

  • the recipient refuses delivery,

the carrier may return, store or dispose of the parcel according to its own terms and local regulations.

Where a parcel is returned to PL A-VENTURE, any refund will be subject to the applicable Returns & Exchanges Policy. Original shipping fees, return shipping fees, customs charges and other costs incurred may be deducted from the refund where permitted by law.

If re-delivery is requested and available, the customer may be required to pay the additional delivery cost in advance.

13. Lost Packages

If tracking information indicates an unusual delay or possible loss, the customer should contact PL A-VENTURE and the carrier as soon as reasonably possible.

PL A-VENTURE will assist in making reasonable enquiries with the carrier. A parcel will not be treated as lost until the carrier has completed its investigation or confirmed the loss.

Any replacement, refund or compensation will depend on:

  • the carrier’s investigation;

  • the shipping service and insurance coverage;

  • the circumstances of the loss; and

  • applicable consumer law.

PL A-VENTURE is not responsible for parcels lost after confirmed delivery to the address supplied by the customer, except where the loss was caused by PL A-VENTURE or applicable law provides otherwise.

14. Damaged Packages or Missing Items

Customers should inspect the parcel and products as soon as possible after delivery.

If a parcel arrives damaged, or if an item is damaged or missing, please contact PL A-VENTURE promptly and provide:

  • the order number;

  • photographs of the outer packaging;

  • photographs of the shipping label;

  • photographs or video showing the damage;

  • photographs of all items received; and

  • any damage or irregularity report issued by the carrier.

Customers should retain the parcel, packaging and all contents until the investigation is completed.

PL A-VENTURE will review the case and, where appropriate, assist with a carrier claim or arrange a remedy in accordance with the applicable Returns & Exchanges Policy and consumer law.

15. Split Shipments

An order may be divided into more than one shipment due to product availability, parcel limitations or dispatch location.

Where PL A-VENTURE decides to split an eligible order for operational reasons, the customer will not normally be charged an additional standard shipping fee.

Separate tracking numbers may be provided for each parcel.

16. Returns and Exchanges

International orders may be returned or exchanged in accordance with the applicable Returns & Exchanges Policy.

Unless the product is defective, incorrect, damaged due to PL A-VENTURE’s handling, or otherwise covered by applicable law:

  • the customer is responsible for return shipping costs;

  • original shipping fees are non-refundable;

  • customs duties and import charges are non-refundable by PL A-VENTURE; and

  • the customer is responsible for ensuring that the returned parcel reaches PL A-VENTURE safely.

Customers should contact PL A-VENTURE before returning any item and follow the return instructions provided.

17. Contact Us

For shipping enquiries, please contact:

Email: info@pl-aventure.com

Please include:

  • the customer’s full name;

  • order number;

  • registered email address;

  • delivery destination; and

  • details and photographs of the issue, where applicable.

中文版本

1. 送貨地區

PL A-VENTURE 為指定國家及地區提供本地及國際送貨服務。

實際可用的送貨方式、運費及預計送達時間，可能因以下因素而有所不同：

  • 送貨目的地；

  • 產品種類、尺寸及重量；

  • 訂單金額；

  • 承運商服務供應情況；及

  • 海關或進口限制。

個別訂單適用的送貨方式會於結帳時顯示。如我們無法將產品寄送至顧客所選目的地，將於寄出前聯絡顧客。

2. 送貨方式

視乎目的地及訂單情況，可用的送貨方式可能包括：

  • 順豐速運；

  • 香港郵政或其他郵政服務；

  • EMS；或

  • PL A-VENTURE 選用的其他速遞或送貨服務。

如因服務供應、包裹限制或營運需要，PL A-VENTURE 可在合理情況下選擇或更改承運商；未經顧客事先同意，我們不會因此收取額外運費。

3. 免費送貨地區

商品折實後小計滿 HKD 500或以上，可享以下國家及地區的免費標準送貨：

  • 香港

  • 日本

  • 台灣

  • 澳門

  • 新加坡

  • 馬來西亞

  • 韓國

  • 泰國

HKD 500 的門檻按使用折扣後的商品小計計算，不包括任何稅項、關稅、進口費用或另行收取的第三方費用。

除非另有列明，免費送貨只適用於寄往一個送貨地址的一次標準付運。如顧客要求分開寄送、特別處理或重新派送，可能須支付額外費用。

4. 未滿 HKD 500 的訂單

如訂單未滿 HKD 500，並寄往第3條所列國家或地區，預設送貨方式一般為順豐到付，運費由收件人於收貨時支付。

實際運費由順豐根據送貨目的地、包裹尺寸、重量及當時適用的承運商收費釐定。

如目的地不支援順豐到付服務，PL A-VENTURE 可聯絡顧客，安排其他送貨方式及支付相關運費。

5. HKD 80 國際運費

視乎產品及承運商服務供應情況，寄往以下國家的訂單，每次付運收取劃一 HKD 80運費：

柬埔寨、印度、印度尼西亞、以色列、黎巴嫩、菲律賓、奧地利、比利時、丹麥、芬蘭、法國、德國、匈牙利、冰島、愛爾蘭、拉脫維亞、盧森堡、荷蘭、挪威、波蘭、葡萄牙、俄羅斯、塞爾維亞、斯洛文尼亞、西班牙、瑞典、瑞士、土耳其、英國、澳洲、紐西蘭、加拿大、墨西哥、阿拉伯聯合酋長國、美國、巴西及南非。

HKD 80 運費適用於寄往一個送貨地址的一次標準付運。超大或超重包裹、偏遠地區、特別處理要求，或標準服務未能覆蓋的目的地，可能須支付附加費。

如須收取額外費用，PL A-VENTURE 會在寄出前聯絡顧客確認。

如因承運商暫停服務、制裁、法律限制、海關要求或其他我們無法合理控制的情況，個別目的地的送貨服務可能隨時調整或暫停。

6. 訂單處理及寄出

訂單會在付款及訂單資料成功確認後處理。

以下情況可能需要較長處理時間：

  • 週末或公眾假期；

  • 推廣活動期間；

  • 新產品推出期間；

  • 展覽或活動期間；

  • 購物旺季；

  • 惡劣天氣；或

  • 訂單量異常增加。

如訂單包含預購、個人化或暫時缺貨產品，訂單可能分開寄出，或待所有產品備妥後一併寄出。相關產品頁列明的特別寄送安排將優先適用。

訂單寄出後，顧客一般會透過已登記的電郵地址收到付運通知。

7. 預計送達時間

結帳頁面、產品頁面或訂單確認中顯示的送達時間只屬估計，並不構成保證送達日期。

實際送達時間可能受以下因素影響：

  • 訂單處理時間；

  • 所選送貨方式；

  • 目的地及與寄貨地點的距離；

  • 承運商運作情況；

  • 海關清關程序；

  • 當地公眾假期；

  • 惡劣天氣或自然災害；

  • 航班或交通中斷；或

  • 其他 PL A-VENTURE 無法合理控制的情況。

如延誤完全由承運商、海關機關或我們無法合理控制的事件造成，PL A-VENTURE 不會就延誤承擔責任。在合理可行情況下，我們會協助顧客取得可用的追蹤或送貨資料。

8. 追蹤資料

如所選送貨服務支援追蹤功能，我們會提供包裹追蹤資料。

訂單寄出後，顧客一般會收到包含以下資料的電郵：

  • 追蹤編號；

  • 承運商名稱；及

  • 查詢包裹的指示或追蹤連結。

承運商收取或接收包裹後，追蹤資料可能需要一段時間才會更新。

如選用不設追蹤功能的郵寄服務，我們會在合理可行情況下，於寄出前或相關送貨選項中列明。

9. 關稅、稅項及進口費用

國際訂單可能須支付：

  • 進口關稅；

  • 增值稅、商品及服務稅或其他當地稅項；

  • 清關費；

  • 報關或代理費；或

  • 目的地國家、海關機關或承運商徵收的其他費用。

除非另有明確列明，以上費用：

  • 不包括在產品價格或運費內；

  • 由收件人自行承擔；及

  • 須直接向相關機關或承運商支付。

PL A-VENTURE 無法預先確定或保證有關費用金額。顧客應在訂購前向當地海關機關查詢。

PL A-VENTURE 會依法如實申報包裹內容及交易價值。我們不會將商業訂單申報為禮物，亦不會申報低於實際交易價值的金額。

10. 送貨及進口限制

部分產品可能因以下原因而受到國際送貨限制或禁止：

  • 進出口法律；

  • 航空或承運商安全規定；

  • 產品物料或內容；

  • 當地認證要求；或

  • 海關規例。

顧客有責任確認所訂購產品能否合法進口至目的地。

如產品禁止付運或無法作出合理寄送安排，PL A-VENTURE 可取消受影響產品或訂單。退款將按原有付款方式及適用政策處理；在法律允許的情況下，已經產生而不可退回的費用可能不獲退款。

11. 送貨地址及聯絡資料

顧客有責任提供完整及準確的：

  • 收件人姓名；

  • 送貨地址；

  • 郵政編號；

  • 電話號碼；及

  • 電郵地址。

如資料有誤，顧客應盡快聯絡 PL A-VENTURE。

訂單寄出後，我們無法保證可以更改地址。因顧客提供錯誤或不完整資料而產生的改派、地址更正、退件或重新送貨費用，可能由顧客承擔。

12. 派送失敗、逾期未取及拒收

如包裹因以下原因無法派送：

  • 無人收件；

  • 無法聯絡收件人；

  • 地址錯誤或不完整；

  • 收件人逾期未領取包裹；

  • 未有支付關稅或進口費用；或

  • 收件人拒絕收貨，

承運商可按其條款及當地規例退回、保管或處置包裹。

如包裹退回 PL A-VENTURE，任何退款將受適用的《退換貨政策》約束。在法律允許的情況下，原有運費、退件運費、關稅及其他已產生費用可能從退款中扣除。

如顧客要求重新派送，而且仍可安排，顧客可能須預先支付額外送貨費用。

13. 包裹遺失

如追蹤資料顯示包裹出現不正常延誤或可能遺失，顧客應在合理時間內盡快聯絡 PL A-VENTURE 及承運商。

PL A-VENTURE 會協助向承運商作出合理查詢。除非承運商完成調查或確認包裹遺失，否則包裹不會被正式視為遺失。

任何補寄、退款或賠償安排，將視乎：

  • 承運商的調查結果；

  • 所選送貨服務及保險保障；

  • 遺失情況；及

  • 適用的消費者保障法律。

如追蹤資料確認包裹已送達顧客提供的地址，其後發生的遺失一般不由 PL A-VENTURE 負責；如損失由 PL A-VENTURE 造成或適用法律另有規定，則不在此限。

14. 包裹損壞或產品短缺

顧客應在收貨後盡快檢查包裹及產品。

如包裹送達時已經損壞，或產品出現損壞或短缺，請盡快聯絡 PL A-VENTURE，並提供：

  • 訂單編號；

  • 外包裝照片；

  • 運送標籤照片；

  • 顯示損壞情況的照片或影片；

  • 所有已收到產品的照片；及

  • 承運商發出的損壞或異常報告（如有）。

在調查完成前，顧客應保留包裹、包裝物料及所有內容物。

PL A-VENTURE 會審核個案，並在適當情況下協助向承運商索償，或根據適用的《退換貨政策》及消費者保障法律提供處理方案。

15. 分開寄送

訂單可能因產品供應、包裹限制或寄貨地點不同而分成多個包裹寄出。

如 PL A-VENTURE 因營運需要而決定將合資格訂單分開寄送，顧客一般不會被收取額外標準運費。

每個包裹可能設有不同的追蹤編號。

16. 退貨及換貨

國際訂單可按照適用的《退換貨政策》申請退貨或換貨。

除非產品有品質問題、寄錯、因 PL A-VENTURE 處理不當而損壞，或適用法律另有保障：

  • 退貨運費由顧客承擔；

  • 原有送貨費用不予退回；

  • PL A-VENTURE 不會退回關稅或進口費用；及

  • 顧客須確保退回的包裹安全送達 PL A-VENTURE。

顧客在退回任何產品前，應先聯絡 PL A-VENTURE，並依照我們提供的退貨指示處理。

17. 聯絡我們

如有任何送貨查詢，請聯絡：

電郵： info@pl-aventure.com

聯絡我們時，請提供：

  • 顧客全名；

  • 訂單編號；

  • 已登記的電郵地址；

  • 送貨目的地；及

  • 問題詳情及相關照片（如適用）。

Language｜語言

This document is available in English and Chinese. If there is any discrepancy, inconsistency or ambiguity between the English and Chinese versions, the English version shall prevail.

本文件備有英文及中文版本。如兩個版本之間存在任何差異、不一致或歧義，概以英文版本為準。