退款及退貨政策

最後更新：2026年8月10日｜版本：v2.1

重要提示

本政策主要適用於直接透過 PL A-VENTURE Shopify 官方網店購買的實體產品。 Equipment Rental、Gear Storage、Lessons、Camps、活動、旅遊安排、 PL Credit 及 PL Japan Rental Gift Card 等專項服務或會員消費額度， 受其各自的條款及政策規管。

01適用範圍

本《退款及退貨政策》（「本政策」）只適用於直接透過由 PL A-VENTURE LIMITED （「PL A-VENTURE」、「我們」或「本公司」） 營運的 PL A-VENTURE Shopify 官方網店（「本網店」）購買的實體產品。

從認可經銷商、零售商、網上平台、活動或其他第三方購買的產品， 須向原購買商戶申請退貨或退款，並受該商戶的政策規管； 但符合資格的產品仍可能按獨立《產品保養政策》獲得生產商保養支援。

本政策不適用於 Equipment Rental、Gear Storage、Lessons、Camps、 活動、旅遊安排、服務預約， 亦不適用於 Product Registration、Warranty、Care & Repair、 Trade-in、PL Credit 或 PL Japan Rental Gift Card 本身的專項安排。 該等項目受其各自的條款或政策規管。

02訂單取消

提交訂單後不保證可以取消或更改。 如你希望取消尚未出貨的訂單， 請盡快電郵至 info@pl-aventure.com 。 如訂單已進入處理、包裝或出貨階段， 我們可能無法取消； 產品送達後可按本政策申請退貨。

如顧客要求取消訂單而退款獲批， 退款方式及 5% 費用按第11節處理。 如由我們取消訂單、產品缺貨、 價格或產品資料出現明顯錯誤， 或我們無法履行已付款訂單， 相關款項會退回原付款方式， 且不扣除5%費用。

0314日改變主意退貨

你可在收到或領取訂單當日起計 14個曆日內 提出改變主意退貨申請。 產品必須：

• 全新、未使用及未穿戴；
• 保持原有、完整及可再次出售的狀態；
• 齊備所有原裝包裝、標籤、說明書、配件、零件及贈品；
• 所有保護膜、封條及衛生保護保持完整；及
• 沒有使用、磨損、試戴損壞、改裝、清洗、氣味、污漬或不當處理的痕跡。

如只在室內合理試戴以確認尺寸， 而沒有留下任何使用、磨損、污漬、氣味或損壞痕跡， 我們可視乎檢查結果接納退貨。 所有退貨均須經檢查； 不符合條件的退貨可被拒絕， 或在法律允許下按價值減損扣減退款。

04退貨申請方法

退回任何產品前， 請在適用期限內電郵至 info@pl-aventure.com ， 並提供：

• 顧客姓名及訂單編號；
• 產品名稱、數量及退貨原因；
• 如屬損壞、錯發或瑕疵，請附上清晰相片或影片；及
• 我們為評估申請而合理要求的其他資料。

請先等候退貨批准及指示，切勿自行寄回。 申請獲批後，產品須在 7個曆日內 寄出或按確認安排交回。 未經批准、逾期或寄往未經確認地址的退貨可能被拒絕。 除非事先確認，請勿直接把退貨送往或寄往陳列室。

05退貨運費及運送風險

改變主意退貨的所有退貨運費、關稅、稅項及相關費用由顧客承擔； 原有送貨費、關稅、稅項及清關費一般不予退還。 顧客應使用附有追蹤及足夠保險的運送方式。 在我們實際收到退貨前， 退貨途中遺失或損壞的風險由顧客承擔。

如經確認退貨源於我們錯發產品、生產瑕疵、 產品在送達前或原有運送途中受損， 或其他由我們引致的錯誤， 我們會承擔合理退貨運費。 退貨方式及可獲退還金額必須事先獲得同意； 未經批准的特快、優先或額外收費一般不獲退還。

06不接受改變主意退貨的產品

除非產品錯發、損壞、存在瑕疵、 與描述有重大不符， 或適用法律另有規定， 以下產品不接受改變主意退貨：

• 清貨、樣品、Outlet、B級或標明「Final Sale／最終清貨」的產品；
• 訂製、個人化、按訂單製作或特別採購的產品；
• PL Japan Rental Gift Card、其他禮品卡、PL Credit 或其他儲值／會員消費額度；
• 衛生封條、保護膜或一次性包裝已移除的產品；
• 已使用、穿戴、清洗、改裝、維修、污損或損壞的產品；
• 欠缺原裝包裝、標籤、配件、零件或贈品的產品；或
• 購買前已清楚標示不可退貨的產品。

一般推廣折扣不會自動令產品變成 Final Sale， 除非產品頁或結帳前已清楚列明。

07尺碼、顏色及個人喜好

選錯尺碼、改變顏色、款式或其他個人喜好不屬產品瑕疵； 但如在14日內提出申請並符合全部退貨條件， 仍可按改變主意退貨處理。 尺碼表及客戶服務建議只供參考， 最終選擇由顧客決定。

因拍攝光線、螢幕設定、物料或正常生產公差而產生、 且不實質影響產品功能或整體品質的輕微顏色、質感、 厚度、表面效果或尺寸差異， 一般不視為瑕疵。

08換貨安排

我們一般不提供直接換貨。 如需其他尺碼、顏色或型號， 請先提交合資格退貨申請， 再按當時售價、庫存、優惠條款及運費重新下單。 提交退貨申請不代表已保留替換產品。

如我們錯發產品， 或產品送達時已損壞、存在瑕疵 或與描述有重大不符， 我們可在有庫存及獲你同意的情況下 直接安排更換。

09錯發、損壞或有瑕疵的產品

請在收貨或取貨後於合理可行情況下盡快檢查產品。 如收到錯誤、損壞、與描述有重大不符或懷疑有瑕疵的產品， 請在收貨日起計 30個曆日內 聯絡我們， 提供訂單編號、問題說明， 以及顯示產品、問題位置、包裝及運送標籤的相片或影片。

我們可能要求交回產品檢查。 視乎情況、庫存及適用法律， 獲批個案可透過維修、更換、部分退款或退回原付款方式處理。 未經顧客明確同意， 我們不會以 PL Credit 取代 就瑕疵、錯發、重大描述不符 或我們錯誤而應作出的原付款方式退款。

正常損耗、意外或撞擊損壞、 送達後刮花或污損、 使用或佩戴不當、 錯誤清洗／清潔／乾燥／存放、 未經授權維修改裝、 未遵從護理指引、 個人尺碼或款式喜好， 以及購買前已披露而不影響正常使用的外觀細節， 一般不屬生產瑕疵。 30日後提出的問題可按適用的《產品保養政策》評估； 30日申報期不限制適用法律下不能被排除的權利。

10檢查退回產品

收到退貨後， 我們一般會在 7個工作日內 完成檢查； 繁忙期間或需要技術評估時可能較長。

如退貨不符合條件， 我們可拒絕退貨、 由顧客承擔費用寄回產品， 或在法律允許下按價值減損、 欠缺物品、損壞 或合理復原成本扣減退款。 如處理方式涉及額外付款， 我們會先聯絡顧客。

11退款方式及5%費用

如改變主意退貨或顧客要求取消訂單而退款獲批， 你可選擇：

1. PL Credit： 將合資格退款金額100%發回為 PL Credit；或
2. 原付款方式： 將合資格退款金額退回原付款方式， 並從原應退款中扣除 5%行政及付款處理費 。

如退款源於我們錯發產品、 經確認的生產瑕疵、 產品與描述有重大不符、 產品在送達前或原有運送途中受損、 我們的處理錯誤、 我們取消或無法履行訂單， 或適用法律規定必須全額退款， 均不扣除5%費用。

12退款處理時間及貨幣

獲批退款一般會在檢查完成後 7個工作日內 開始處理。 退回原付款方式後， 銀行、發卡機構或付款平台 可能需要額外時間入帳， 此時間並非由我們控制。

除非法律另有規定， 退款以原交易貨幣處理； 銀行、發卡機構或付款服務供應商 收取的費用、外匯差額 及匯率變動造成的差額 不由我們退還。

13套裝、優惠及贈品

如退貨產品屬套裝、 滿額贈品、數量折扣或其他優惠的一部分， 相關產品及贈品須以原有狀態一併退回。

如未退回相關項目， 或退貨後餘下訂單不再符合優惠資格， 我們可在法律允許下 按保留產品的正常售價重新計算退款， 或扣除未退回贈品於購買時已列明的價值。

14PL Credit及PL Japan Rental Gift Card

按本政策發出的 PL Credit 受當時適用的《PL Credit條款》規管， 包括使用範圍、有效期、轉讓及其他限制。 PL Credit 不屬現金， 除法律另有規定外不可兌換現金。

顧客明確選擇並接受以 PL Credit 退款後， 一般不可再要求轉回現金或原付款方式。

如顧客使用 PL Credit 購買 PL Japan Rental Gift Card， 該 Gift Card 的購買、發出、 會員帳戶限制、有效期、餘額、 使用及轉換安排， 受 《PL Japan Rental Gift Card Terms》 規管， 而不屬本政策下的一般實體產品退貨安排。

15保養、維修及Trade-in

產品保養、維修、零件更換及 Trade-in 不屬本政策下的一般退貨， 分別受《產品保養政策》、 《產品護理及維修政策》 及《Trade-in條款》規管。

Trade-in 所得的 PL Credit 並非退款、保證回購價值 或產品保養權利。

16法定權利、語言及聯絡

本政策不排除或限制 《貨品售賣條例》、 《管制免責條款條例》、 《不合情理合約條例》 或其他適用法律下 不能被排除或限制的條件、 保證、權利或補救。

本政策備有中文及英文版本。 如兩個版本之間有歧義、 不一致或衝突， 除適用法律另有規定外， 以英文版本為準。

退貨、退款或產品問題查詢， 請電郵 info@pl-aventure.com ， 並附上訂單編號。

01Scope

This Refund and Returns Policy (“Policy”) applies only to physical products purchased directly through the official PL A-VENTURE Shopify online store (“Online Store”) operated by PL A-VENTURE LIMITED (“PL A-VENTURE”, “we”, “us” or “our”).

Products purchased from an authorised dealer, retailer, marketplace, event or other third party must be returned to the original seller under that seller's policy, although eligible products may still receive manufacturer warranty support under our separate Warranty Policy.

This Policy does not apply to Equipment Rental, Gear Storage, Lessons, Camps, events, travel arrangements, service bookings, or the specific arrangements for Product Registration, Warranty, Care & Repair, Trade-in, PL Credit or the PL Japan Rental Gift Card. Those matters are governed by their respective terms or policies.

02Order Cancellation

Orders are not guaranteed to be cancellable or amendable after submission. To request cancellation before dispatch, contact info@pl-aventure.com promptly.

We may be unable to cancel an order already being processed, packed or dispatched; after delivery, a return may be requested under this Policy.

An approved customer-requested cancellation is subject to the refund methods and 5% fee in section 11. If we cancel an order, a product is unavailable, there is an obvious pricing or product-information error, or we cannot fulfil a paid order, the relevant amount will be refunded to the original payment method without the 5% fee.

0314-day Change-of-mind Returns

You may request a change-of-mind return within 14 calendar days from receiving or collecting the order.

The product must be new, unused and unworn; complete and saleable; include all original packaging, tags, manuals, accessories, parts and complimentary items; retain all protective films, seals and hygiene protection; and show no signs of use, wear, fitting damage, alteration, washing, odour, dirt or improper handling.

Reasonable indoor fitting solely to confirm size may be accepted if it leaves no sign of use, wear, dirt, odour or damage. All returns are inspected. We may reject a non-compliant return or, where legally permitted, reduce the refund for loss in value.

04How to Request a Return

Before returning anything, email info@pl-aventure.com within the applicable period with your name, order number, product and quantity, reason, photos or video for any damage, incorrect item or suspected defect, and other information reasonably requested for assessment.

Wait for approval and return instructions before sending the product. Once approved, dispatch or hand back the product under the confirmed arrangement within 7 calendar days.

Unauthorised, late or misdirected returns may be refused. Do not send or deliver a return to our showroom without prior confirmation.

05Return Shipping and Transit Risk

For change-of-mind returns, the customer pays all return shipping, customs, taxes and related charges. Original shipping, duties, taxes and customs-clearance charges are generally non-refundable.

Use tracked and adequately insured shipping. The customer bears the risk of return-transit loss or damage until we receive the product.

We pay reasonable return shipping for a confirmed incorrect item, manufacturing defect, pre-delivery or original-shipment damage, or another error attributable to us.

The method and reimbursable amount must be agreed in advance; unauthorised express, priority or additional charges are generally not reimbursed.

06Excluded Change-of-mind Returns

Unless the product is incorrect, damaged, defective, materially inconsistent with its description, or applicable law provides otherwise, change-of-mind returns are unavailable for:

• clearance, sample, outlet, B-grade or Final Sale products;
• personalised, customised, made-to-order or specially sourced products;
• PL Japan Rental Gift Cards, other gift cards, PL Credit or other stored-value or member spending balances;
• opened hygiene seals, protective films or single-use packaging;
• used, worn, washed, altered, repaired, soiled or damaged products;
• incomplete products; and
• anything clearly identified before purchase as non-returnable.

A general promotional discount does not itself make a product Final Sale unless clearly stated on the product page or before checkout.

07Size, Colour and Preference

Incorrect size selection or a change in colour, style or other preference is not a defect, but may qualify for a 14-day change-of-mind return if every condition is met.

Size charts and customer-service guidance are references only; the customer makes the final choice.

Minor variations in colour, texture, thickness, finish or measurement caused by photography, screen settings, materials or normal manufacturing tolerance are generally not defects if they do not materially affect intended function or overall quality.

08Exchanges

We do not normally provide direct exchanges. For another size, colour or model, submit an eligible return and place a new order at the current price, stock availability, promotion terms and shipping charges.

A return request does not reserve replacement stock.

For an incorrect, damaged, defective or materially misdescribed product, we may arrange a direct replacement subject to availability and your agreement.

09Incorrect, Damaged or Defective Products

Inspect the product as soon as reasonably practicable. For an incorrect, damaged, materially misdescribed or potentially defective product, contact us within 30 calendar days of receipt with the order number, description and photos or video showing the product, issue, packaging and shipping label.

We may require inspection. Depending on the circumstances, availability and applicable law, an approved claim may be resolved by repair, replacement, partial refund or refund to the original payment method.

We will not replace a refund due for a defect, incorrect item, material misdescription or our error with PL Credit without the customer's express agreement.

Normal wear and tear; accidental or impact damage; post-delivery scratches or soiling; misuse or improper fitting, washing, cleaning, drying or storage; unauthorised repair or alteration; failure to follow care instructions; size or style preference; and disclosed cosmetic details that do not affect normal use are generally not manufacturing defects.

Issues reported after 30 days may be assessed under the Warranty Policy. The reporting period does not limit non-excludable statutory rights.

10Inspection

Inspection normally takes up to 7 business days after receipt, but may take longer during peak periods or for technical assessment.

A non-compliant return may be rejected, sent back at the customer's cost, or—where legally permitted— subject to a deduction for diminished value, missing items, damage or reasonable restoration costs.

We will contact the customer before any action requiring additional payment.

11Refund Method and 5% Fee

For an approved change-of-mind return or customer-requested cancellation, you may choose either:

1. PL Credit: 100% of the eligible refundable amount issued as PL Credit; or
2. Original payment method: the eligible refundable amount returned to the original payment method, less a 5% administration and payment-processing fee .

The 5% fee does not apply to an incorrect item sent by us, a confirmed manufacturing defect, material inconsistency with description, pre-delivery or original-shipment damage, our processing error, our cancellation or inability to fulfil the order, or where applicable law requires a full refund.

12Timing and Currency

Approved refunds are normally initiated within 7 business days after inspection. Banks, card issuers or payment platforms may need additional posting time outside our control.

Unless law requires otherwise, refunds use the original transaction currency. We do not reimburse provider charges, foreign-exchange differences or differences caused by exchange-rate movements.

13Bundles, Promotions and Gifts

If a return formed part of a bundle, gift-with-purchase, quantity discount or other promotion, related products and gifts must also be returned in original condition.

If not, or if the retained order no longer qualifies, we may—where legally permitted— recalculate the refund using normal prices or deduct the value of a missing gift disclosed at purchase.

14PL Credit and PL Japan Rental Gift Card

PL Credit issued under this Policy is governed by the then-current PL Credit Terms, including its permitted use, expiry, transfer restrictions and other conditions.

PL Credit is not cash and cannot be redeemed for cash unless required by law. Once a customer expressly selects and accepts PL Credit as the refund method, it normally cannot later be converted to cash or the original payment method.

Where PL Credit is used to purchase a PL Japan Rental Gift Card, the purchase, issuance, Member Account restrictions, expiry, balance, use and conversion arrangements for that Gift Card are governed by the PL Japan Rental Gift Card Terms and are not treated as a general physical-product return under this Policy.

15Warranty, Repair and Trade-in

Warranty, repair, replacement parts and Trade-in are not general returns under this Policy. They are governed respectively by the Warranty Policy, Care & Repair Policy and Trade-in Terms.

Trade-in PL Credit is not a refund, guaranteed repurchase value or warranty entitlement.

16Statutory Rights, Language and Contact

Nothing in this Policy excludes or limits any condition, warranty, right or remedy that cannot be excluded or limited under the Sale of Goods Ordinance, Control of Exemption Clauses Ordinance, Unconscionable Contracts Ordinance or other applicable law.

If the Chinese and English versions are ambiguous, inconsistent or conflicting, the English version prevails unless applicable law requires otherwise.

For return, refund or product-issue enquiries, email info@pl-aventure.com with your order number.

PL A-VENTURE LIMITED

Support: info@pl-aventure.com