Last updated: 28 July 2026｜最後更新：2026年7月28日

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English Version

1. Purpose and Scope

These Product Care & Repair terms provide general care guidance for PL A-VENTURE products and explain the paid inspection, repair and component replacement services that may be available.

These terms apply primarily to PL goggles and related components, including lenses, frames, foam and straps. Additional or different care instructions may apply to other products.

Warranty claims involving a suspected manufacturing defect are governed by our separate Warranty Policy. Returns or refunds are governed by our Returns & Exchanges Policy.

2. General Product Care

Customers should inspect the product before and after use and follow all care instructions supplied with the product.

To help maintain product performance and condition:

• handle the product carefully and avoid dropping, crushing, bending or placing heavy objects on it;

• keep the product away from excessive heat, open flames, heaters, vehicle dashboards and prolonged direct sunlight;

• avoid contact with chemicals, solvents, alcohol, adhesive products, oils and unsuitable cleaning products;

• remove snow, moisture, dirt and salt after use;

• allow the product to dry fully before storing it;

• store the product in a clean, dry and ventilated location; and

• use the supplied pouch, protective case or suitable protective packaging where available.

Normal wear and deterioration may still occur despite proper care, especially with frequently used components such as foam, straps, coatings and lenses.

3. Goggle Lens Care

Goggle lenses require careful handling. Improper cleaning may permanently damage anti-fog, mirror, photochromic or other lens coatings.

Customers should:

• shake or gently remove loose snow without rubbing the lens;

• allow a wet lens to air-dry naturally;

• use a clean, soft microfibre cloth to gently clean the outside surface only when necessary;

• hold the goggle by the frame where possible;

• avoid placing the lens face-down on hard, rough or dirty surfaces; and

• store the goggle in its pouch or protective case only after it is fully dry.

Customers should not:

• wipe or rub the inside of a wet lens;

• use tissues, paper towels, clothing, gloves or rough materials to clean the lens;

• use alcohol, glass cleaner, detergent, solvents or household cleaning products;

• use a hairdryer, heater, open flame or other direct heat source;

• scrape ice or hardened dirt from the lens using a hard object; or

• store the goggle while wet or inside an unventilated bag for an extended period.

If the inside of the lens becomes wet, allow it to dry naturally. Rubbing the inner surface may remove or damage the anti-fog coating.

4. Fogging and Ventilation

Fogging may occur due to weather, temperature changes, perspiration, face coverings, restricted ventilation or moisture inside the goggle.

To reduce fogging:

• ensure that the goggle ventilation openings are not blocked;

• avoid placing hats, helmets or face coverings over the vents;

• remove snow from ventilation areas;

• avoid resting the goggle on a wet forehead or helmet;

• allow the goggle and foam to dry completely between uses; and

• use a lens appropriate for the relevant weather and activity where possible.

Fogging caused by environmental or usage conditions does not automatically indicate a product defect.

5. Frame, Foam and Strap Care

The frame, face foam and strap should be kept clean and dry.

Customers should:

• gently remove surface dirt using a soft, slightly damp cloth;

• avoid soaking the frame, foam or strap unless the product instructions expressly permit it;

• allow all parts to air-dry at room temperature;

• avoid pulling, twisting or compressing the foam;

• avoid storing the goggle under heavy objects; and

• adjust and handle buckles, clips and straps without excessive force.

The foam may naturally soften, compress, discolour or deteriorate through age, sweat, cosmetics, sunscreen, oil, moisture and repeated use. This is generally considered normal wear unless confirmed to result from a manufacturing defect.

6. Lens Removal and Replacement

Only remove or install a replaceable lens in accordance with the instructions for the relevant model.

Before replacing a lens:

• confirm that the lens is compatible with the exact goggle model and size;

• ensure that the frame, locking points and lens are clean and dry;

• avoid touching the inside surface of the lens; and

• confirm that every locking point is correctly secured before use.

PL A-VENTURE is not responsible for damage caused by forcing an incompatible lens into a frame, incorrect installation, unauthorised modification or failure to secure the lens correctly.

If the customer is unsure how to replace a lens, they should contact PL A-VENTURE before attempting installation.

7. When to Stop Using the Product

Customers should stop using the product immediately if:

• the lens is cracked, broken, severely distorted or no longer securely attached;

• the frame is broken or structurally unstable;

• a buckle, strap, locking mechanism or component has failed;

• damaged foam or exposed material may cause discomfort or injury; or

• the product can no longer be worn securely or provide its intended function.

A damaged product should not be used merely because replacement parts or repair services may be available. Customers remain responsible for checking that the product is safe and suitable before each use.

8. Paid Repair and Component Replacement

Where a problem is not covered by warranty, PL A-VENTURE may offer paid inspection, repair or component replacement.

Available services may include:

• replacement of selected lenses;

• replacement of compatible frames;

• replacement or repair of foam;

• replacement of straps, clips or other selected components; and

• other repairs considered technically appropriate by PL A-VENTURE.

All services are subject to:

• the product’s condition and age;

• technical feasibility;

• model and component compatibility;

• availability of parts, colours and materials;

• safety considerations; and

• the customer’s acceptance of the quotation.

Some products cannot be repaired safely or economically. Inspection does not guarantee that a repair or replacement part will be available.

9. Requesting a Repair Service

To request inspection, repair or component replacement, please email info@pl-aventure.com and provide:

• your full name;

• order number or proof of purchase, if available;

• product name, model, colour and size;

• a clear description of the issue;

• clear photographs or videos showing the whole product and affected area; and

• details of any previous repair, modification or replacement.

Please do not send the product before receiving approval and shipping instructions.

An initial remote assessment may be provided from photographs or videos. However, any preliminary information or estimated price is not a final quotation until the product has been physically inspected where required.

10. Inspection and Quotation

After receiving the product, PL A-VENTURE will inspect its condition and determine whether the requested work is possible.

Where paid work is available, we will provide a quotation which may include:

• inspection or assessment charges;

• parts and materials;

• labour;

• return shipping;

• applicable taxes, duties or clearance charges; and

• any other agreed service costs.

No paid repair or component replacement will be carried out until the customer approves the quotation.

If the customer declines the quotation, or the product cannot be repaired, the customer may still be responsible for any previously disclosed inspection and return shipping charges.

Quotations are valid only for the period stated and may change if additional damage or previously hidden problems are found after work begins. We will seek further approval before carrying out materially different or additional paid work.

11. Shipping and Risk

The customer must follow the packaging and shipping instructions provided by PL A-VENTURE.

Unless otherwise agreed:

• the customer is responsible for shipping the product to PL A-VENTURE;

• the customer bears the risk of loss or damage until the product is received by us;

• the customer should use a tracked and adequately insured shipping service; and

• customs duties, taxes and clearance fees may be charged separately.

PL A-VENTURE will not be responsible for damage caused by inadequate packaging or for unauthorised express, premium or additional shipping charges.

If an inspection confirms a manufacturing defect covered by the Warranty Policy, eligible shipping costs may instead be handled under that policy.

12. Repair Limitations

A repair or component replacement aims to restore reasonable function but may not return the product to an unused or factory-new condition.

Following repair:

• minor marks, colour differences or signs of previous use may remain;

• replacement components may differ in colour, finish or specification;

• original components may no longer be available;

• the repaired area may look or feel different from the original product; and

• the remaining original components may continue to show normal age and wear.

Where the original component is unavailable, PL A-VENTURE may offer a reasonably compatible alternative. We will obtain the customer’s agreement before using a materially different alternative.

We may refuse work that could affect product safety, cannot be completed reliably or would not be economically reasonable.

13. Service Workmanship

Unless otherwise stated in writing, paid repair workmanship performed directly by PL A-VENTURE is covered for 90 calendar days from the date the repaired product is returned to the customer.

This limited service coverage applies only to the specific repair work performed and does not:

• renew or extend the original product warranty;

• cover unrelated parts or later damage;

• cover normal wear and tear;

• cover accidental damage or improper use; or

• cover damage caused by failure to follow care instructions.

If the same repaired area fails during this period due to confirmed repair workmanship, PL A-VENTURE will reassess the product and provide an appropriate remedy.

14. Unauthorised Repairs and Modifications

Repairs, alterations or component replacements carried out by an unauthorised third party may:

• affect product safety or performance;

• make further repair impractical;

• exclude resulting damage from warranty coverage; or

• cause PL A-VENTURE to refuse further service.

PL A-VENTURE is not responsible for loss or damage arising from unauthorised repair, modification, alteration or use of incompatible third-party parts.

15. Uncollected Products

Where a repaired, inspected or unrepaired product is ready for collection or return, the customer must respond and complete any outstanding payment or shipping arrangement within the period stated in our notice.

If the customer does not respond after reasonable reminders, storage or additional shipping charges may apply.

PL A-VENTURE will not dispose of an uncollected product except in accordance with applicable law and after reasonable notice has been given to the customer.

16. Separate Trade-in Programme

The PL Goggle Trade-in Programme is separate from paid repair, product warranty and returns.

Any PL Credit offered in exchange for an eligible used PL goggle is subject to the programme terms in effect when the product is submitted. It is not a guaranteed repair alternative, refund, warranty remedy or resale value.

17. Contact Us

For product care, inspection or repair enquiries, please contact:

Email: info@pl-aventure.com

Please include photographs of the product and your order number or proof of purchase, if available.

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中文版本

1. 目的及適用範圍

本《產品保養及維修服務》條款提供 PL A-VENTURE 產品的一般護理指引，並說明可能提供的付費檢查、維修及零件更換服務。

本條款主要適用於 PL 雪鏡及相關部件，包括鏡片、鏡框、海綿及鏡帶。其他產品可能適用額外或不同的護理指引。

如產品懷疑存在生產瑕疵，相關申請受獨立的《產品保養政策》約束；退貨或退款則受《退換貨政策》約束。

2. 一般產品保養

顧客應在每次使用產品前後檢查產品，並遵從產品隨附的所有護理指引。

為保持產品性能及狀況，顧客應：

• 小心使用產品，避免跌落、擠壓、過度屈曲或在產品上放置重物；

• 避免產品接觸高溫、明火、暖爐、汽車儀錶板或長時間陽光直射；

• 避免接觸化學品、溶劑、酒精、黏合用品、油分及不合適的清潔用品；

• 使用後清除積雪、濕氣、污垢及鹽分；

• 待產品完全乾透後才存放；

• 將產品存放於清潔、乾爽及通風的位置；及

• 如產品附有收納袋或保護盒，應盡量使用有關保護用品。

即使得到適當護理，產品仍可能隨使用及時間出現正常損耗，尤其是海綿、鏡帶、塗層及鏡片等經常使用的部件。

3. 雪鏡鏡片護理

雪鏡鏡片需要小心處理。不當清潔可能永久損壞防霧、水銀、變色或其他鏡片塗層。

顧客應：

• 輕輕抖走或移除鬆散積雪，避免直接摩擦鏡片；

• 讓濕潤的鏡片自然風乾；

• 只在有需要時，以清潔柔軟的超細纖維布輕抹鏡片外側；

• 盡量握住鏡框位置拿取雪鏡；

• 避免將鏡片向下放在堅硬、粗糙或骯髒的表面；及

• 確保雪鏡完全乾透後，才放入收納袋或保護盒。

顧客不應：

• 在鏡片內側仍然濕潤時擦拭或摩擦；

• 使用紙巾、抹手紙、衣物、手套或粗糙物料清潔鏡片；

• 使用酒精、玻璃清潔劑、洗潔精、溶劑或家居清潔用品；

• 使用風筒、暖爐、明火或其他直接熱源乾燥鏡片；

• 使用硬物刮走鏡片上的冰塊或凝固污垢；或

• 將仍然濕潤的雪鏡長時間存放在不通風的袋內。

如鏡片內側沾濕，應讓其自然風乾。擦拭內側表面可能令防霧塗層脫落或受損。

4. 起霧及通風

雪鏡可能因天氣、溫差、出汗、面罩、通風受阻或鏡內濕氣而起霧。

為減少起霧情況，顧客應：

• 確保雪鏡的通風位置沒有被遮擋；

• 避免帽、頭盔或面罩覆蓋雪鏡通風口；

• 清除通風位置的積雪；

• 避免將雪鏡長時間放在濕潤的額頭或頭盔上；

• 每次使用後讓雪鏡及海綿完全乾透；及

• 在可行情況下，按天氣及活動需要選用合適鏡片。

由環境或使用情況引致的起霧，並不自動代表產品存在生產瑕疵。

5. 鏡框、海綿及鏡帶護理

鏡框、面部海綿及鏡帶應保持清潔及乾爽。

顧客應：

• 使用柔軟而微濕的布輕輕清除表面污垢；

• 除非產品指引明確允許，否則避免浸洗鏡框、海綿或鏡帶；

• 讓所有部件在室溫下自然風乾；

• 避免拉扯、扭曲或長時間擠壓海綿；

• 避免將雪鏡存放在重物下；及

• 調校或使用扣件、固定裝置及鏡帶時，避免施加過大力度。

海綿可能因使用年期、汗水、化妝品、防曬用品、油分、濕氣及重複使用而自然變軟、壓縮、變色或老化。除非經確認由生產瑕疵引致，否則一般屬於正常損耗。

6. 拆除及更換鏡片

只應按照相關型號的產品指引，拆除或安裝可更換鏡片。

更換鏡片前，顧客應：

• 確認鏡片與雪鏡的確實型號及尺寸兼容；

• 確保鏡框、固定位置及鏡片清潔乾爽；

• 避免觸碰鏡片內側；及

• 使用前確認所有固定位置已正確扣好。

如因強行將不兼容鏡片裝入鏡框、錯誤安裝、未經授權改裝，或未有正確固定鏡片而造成損壞，PL A-VENTURE 不承擔責任。

如顧客不確定如何更換鏡片，應在嘗試安裝前聯絡 PL A-VENTURE。

7. 應停止使用產品的情況

如出現以下情況，顧客應立即停止使用產品：

• 鏡片破裂、爆裂、嚴重變形或無法穩固安裝；

• 鏡框破損或結構不穩；

• 扣件、鏡帶、固定裝置或其他部件失效；

• 海綿損壞或物料外露，可能造成不適或受傷；或

• 產品無法穩固佩戴或發揮其原定功能。

即使產品可能有替換零件或維修服務，亦不應繼續使用已損壞的產品。顧客有責任在每次使用前確認產品安全及適合使用。

8. 付費維修及零件更換

如產品問題不屬保養範圍，PL A-VENTURE 可能提供付費檢查、維修或零件更換服務。

可提供的服務可能包括：

• 更換指定鏡片；

• 更換兼容鏡框；

• 更換或維修海綿；

• 更換鏡帶、扣件或其他指定部件；及

• PL A-VENTURE 認為技術上適合的其他維修。

所有服務均須視乎：

• 產品狀況及年期；

• 技術上是否可行；

• 型號及部件兼容性；

• 零件、顏色及物料供應情況；

• 產品安全考慮；及

• 顧客是否接受有關報價。

部分產品可能無法安全或合理地維修。完成檢查並不代表產品必定可以維修，亦不保證仍有替換零件供應。

9. 申請維修服務

如需申請檢查、維修或零件更換，請電郵至 info@pl-aventure.com，並提供：

• 顧客全名；

• 訂單編號或購買證明（如有）；

• 產品名稱、型號、顏色及尺寸；

• 問題的清楚說明；

• 顯示完整產品及問題位置的清晰相片或影片；及

• 任何過往維修、改裝或零件更換資料。

在收到批准及寄送指引前，請勿自行寄回產品。

我們可能根據相片或影片進行初步遙距評估。不過，如需要實物檢查，任何初步意見或估算價格均不構成最終報價。

10. 檢查及報價

收到產品後，PL A-VENTURE 會檢查產品狀況，並確認要求的維修服務是否可行。

如可提供付費服務，我們會發出報價，當中可能包括：

• 檢查或評估費；

• 零件及物料費；

• 人工費；

• 寄回產品的運費；

• 適用稅項、關稅或清關費；及

• 其他經雙方同意的服務費用。

在顧客確認接受報價前，我們不會進行付費維修或零件更換。

如顧客拒絕報價，或產品經檢查後確認無法維修，顧客仍可能需要支付事先已說明的檢查費及寄回產品的運費。

報價只在列明的期限內有效。如開始維修後發現額外損壞或原先無法察覺的問題，費用可能需要調整。如涉及實質不同或額外的付費工作，我們會先取得顧客同意。

11. 運送及風險

顧客必須遵從 PL A-VENTURE 提供的包裝及寄送指引。

除非另有協議：

• 顧客須承擔將產品寄往 PL A-VENTURE 的費用；

• 在我們收到產品前，運送途中的遺失或損壞風險由顧客承擔；

• 顧客應使用附有追蹤及足夠保險的運送服務；及

• 關稅、稅項及清關費可能需要另外支付。

PL A-VENTURE 不會就包裝不足造成的損壞，或未經批准的特快、優先及其他額外運送費用承擔責任。

如檢查後確認屬《產品保養政策》涵蓋的生產瑕疵，合資格運費可改為按該政策處理。

12. 維修限制

維修或零件更換旨在恢復產品的合理功能，但不保證產品可回復至未使用或全新出廠狀態。

完成維修後：

• 產品可能仍然留有輕微痕跡、色差或使用痕跡；

• 替換部件的顏色、表面效果或規格可能有所不同；

• 原裝部件可能已停止供應；

• 維修位置的外觀或觸感可能與原產品不同；及

• 未有更換的原有部件可能繼續出現正常老化及損耗。

如原有部件已停止供應，PL A-VENTURE 可建議使用合理兼容的替代部件。如替代部件存在實質差異，我們會先取得顧客同意。

如維修可能影響產品安全、無法可靠完成或在經濟上不合理，我們有權拒絕提供有關服務。

13. 維修服務保障

除非另有書面列明，由 PL A-VENTURE 直接完成的付費維修，其維修工藝自產品交還顧客當日起享有 90個曆日服務保障。

此服務保障只適用於實際完成的指定維修位置，並不：

• 重新計算或延長原有產品保養；

• 涵蓋無關部件或其後發生的損壞；

• 涵蓋正常損耗；

• 涵蓋意外損壞或不當使用；或

• 涵蓋因未有遵從護理指引造成的損壞。

如同一維修位置在上述期限內因經確認的維修工藝問題再次失效，PL A-VENTURE 會重新檢查產品，並提供適當處理方案。

14. 未經授權的維修及改裝

由未經授權的第三方進行維修、改裝或零件更換，可能：

• 影響產品安全或性能；

• 令產品無法再作進一步維修；

• 令相關損壞不再屬於保養範圍；或

• 導致 PL A-VENTURE 拒絕提供後續服務。

PL A-VENTURE 不會就未經授權的維修、改裝、更改，或使用不兼容第三方零件造成的損失或損壞承擔責任。

15. 未領取產品

如經維修、檢查或未能維修的產品已準備好領取或寄回，顧客須在通知列明的期限內回覆，並完成任何尚未支付的費用或運送安排。

如顧客經合理提醒後仍未有回覆，我們可能收取儲存費或額外運送費。

除非符合適用法律及已向顧客發出合理通知，PL A-VENTURE 不會自行處置未領取的產品。

16. 獨立雪鏡回收計劃

PL 雪鏡回收計劃與付費維修、產品保養及退貨安排互相獨立。

交回合資格 PL 舊雪鏡後可能獲發的 PL Credit，受提交產品時生效的回收計劃條款約束，並不構成保證維修替代方案、退款、保養補償或保證回收價值。

17. 聯絡我們

如對產品護理、檢查或維修服務有任何查詢，請聯絡：

電郵： info@pl-aventure.com

聯絡我們時，請提供產品相片，以及訂單編號或購買證明（如有）。

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Language｜語言

This document is available in English and Chinese. If there is any discrepancy, inconsistency or ambiguity between the English and Chinese versions, the English version shall prevail.

本文件備有英文及中文版本。如兩個版本之間存在任何差異、不一致或歧義，概以英文版本為準。